Mary S.
Sending a generic email is very…
Sending a generic email is very confusing. Got an email that said I would be getting charged for a script I already paid for. Had to contact customer service to straighten it out .
Response from Ivy RxMay 3, 2026
Hi, thank you for bringing this to our attention, and we’re sorry for the confusion this caused. We understand how frustrating it can be to receive a charge notification for a prescription that has already been paid for. This is not the experience we want for our patients, and we apologize for the inconvenience of having to contact customer service to resolve it. Please know that your concern is important to us. Our team is reviewing this to prevent similar issues moving forward, and a customer representative will reach out to ensure everything on your account is accurate and properly clarified. We appreciate your patience and the opportunity to improve your experience.




