Ivy RxReviews of ivyrx.com

Response from Ivy RxAug 28, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with your renewal process, communication with our team, and the concerns regarding your treatment plan. We understand how important it is to have clear information and timely support, especially when making decisions about your care. We take your concerns seriously and would appreciate the opportunity to review your account and understand what happened. A member of our team will be reaching out directly to assist you and address your concerns. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve your experience.

Response from Ivy RxAug 28, 2026

Thank you for sharing your experience. We are sorry to hear about the concerns you had with your shipment, medication storage during transit, and your treatment results. We understand how frustrating it can be when your expectations are not met, especially after making a transition to a new provider. We take concerns regarding medication quality, shipment conditions, and treatment experiences seriously. We would appreciate the opportunity to review your account, shipment details, and previous conversations to better understand what happened and address your concerns appropriately. A member of our team will be reaching out directly to assist you and work toward a resolution. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve.

Response from Ivy RxAug 28, 2026

Thank you for sharing your feedback. We understand your concern regarding your treatment plan and the expectation of dose adjustments over time. We appreciate you taking the time to share your experience and are sorry to hear that your expectations were not met. Treatment plans and dosing adjustments are determined based on individual patient needs and provider guidance. We understand that having clarity around your treatment progression is important, and we would appreciate the opportunity to review your account and address any questions or concerns you may have. A member of our team will be reaching out directly to better understand your experience and assist you further. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve.

Response from Ivy RxAug 26, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with your interactions with our team and understand your concerns regarding communication, medication details, and support. We take these concerns seriously and would appreciate the opportunity to review what happened and address your experience. A member of our team will be reaching out to assist you directly and work toward a resolution. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve.

Response from Ivy RxAug 17, 2026

We’re very sorry to hear that you’ve been unable to get a response to your questions despite reaching out by both phone and email. We completely understand how frustrating it must feel to receive no response and then be directed to a survey instead. This is certainly not the experience we want for our customers. A member of our team will reach out to you directly to address your questions and look into what happened. Thank you for bringing this to our attention and giving us the opportunity to make things right.

Response from Ivy RxAug 17, 2026

We’re sorry to hear that navigating our website and getting the right support has been frustrating. We understand how difficult it can be when you’re unsure which support channel to use or when you’re unable to connect with the right person directly. We also appreciate your feedback about the multiple group chats and the lack of clarity around who is available to assist. We’ll share this feedback with our team as we continue working to make the process simpler and more straightforward. A member of our team will reach out to you directly to better understand your concerns and help address any outstanding questions. Thank you for bringing this to our attention and giving us the opportunity to improve your experience.

Response from Ivy RxAug 12, 2026

Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the condition of your medication upon arrival and the frustration you experienced while trying to get assistance. We understand how concerning it can be to receive a shipment that does not arrive as expected, especially when it involves medication and temperature concerns. We appreciate you bringing this to our attention and would like the opportunity to review your order details and address your concerns further. Someone from our team will be reaching out to you shortly to assist, review what happened, and help work toward a resolution. Thank you for giving us the opportunity to look into this and support you.

Response from Ivy RxAug 5, 2026

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to feel that your concerns regarding your medication, delivery, and refund were not properly addressed. We would appreciate the opportunity to review your account and better understand what happened so we can provide the appropriate assistance. Please reach out to us directly at [email protected] with the email address associated with your Ivy Rx account, and our team will be happy to look into your concerns and work with you toward a resolution. Thank you for bringing this to our attention. We look forward to assisting you.