Lakesa C.
Charged me-Order never received
For several days, I messaged support and the doctors via chat, but no one responded. When I finally received a reply, the representative merely offered an excuse without taking any action. After waiting a couple more days, I reached out again, and Van quickly responded. He was able to get my order moving after there had been no progress since 15JUN. As of today, July 7, my order still has not arrived. When I checked the tracking number- it was delivered to Kansas City. You should be ashamed of yourselves for charging patients without processing their orders. It took almost 30 days to fulfill an order for which I had already been charged on 15JUN. Because of this experience, I do not plan to recommend your services to anyone. I have begun to transfer my business to Prime Health.
Response from Ivy RxJul 14, 2025
Hi Lakesa, we apologize for the inconvenience you have experienced. Our customer support will reach out to you to make sure your concern is addressed and resolved. We’ve been actively working to improve our pharmacy facilities, which has temporarily impacted our processing times. Please know that this is part of our commitment to providing better, more reliable service moving forward.




