Ivy RxReviews of ivyrx.com

Response from Ivy RxSep 15, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration and concern you experienced with your treatment journey and communication with our team. We understand how important it is to receive proper guidance regarding your dosage, treatment plan, and any side effects you may experience. We are sorry to hear that you felt unsupported during this process, especially while dealing with the symptoms and concerns you described. We take your concerns seriously and would appreciate the opportunity to review your account, treatment details, and previous communications to better understand what happened and address your experience. A member of our team will be reaching out directly to assist you and help review your concerns. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve your experience with Ivy Rx.

Response from Ivy RxSep 11, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced regarding your treatment plan and subscription expectations. We understand how important it is to have clear information about your plan, billing, and the amount of medication included. We would appreciate the opportunity to review your account details and the communication surrounding your order to better understand what happened and address your concerns. A member of our team will be reaching out directly to assist you and provide further clarification regarding your experience. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve your experience with Ivy Rx.

Response from Ivy RxSep 10, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with your shipment and the concerns regarding the condition of your package upon arrival. We understand how concerning it can be to receive medication and find that the ice packs have melted, and we appreciate you bringing this to our attention. We take concerns regarding medication shipments, treatment experiences, and customer support interactions seriously. We would appreciate the opportunity to review your account, shipment details, and previous communication to better understand what happened and address your concerns properly. A member of our team will be reaching out directly to assist you and work toward a resolution. Thank you for giving us the opportunity to look into this matter and improve your experience with Ivy Rx.

Response from Ivy RxSep 8, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with your treatment journey and the challenges you faced with communication and support. We understand how important it is to have clear guidance regarding your medication, dosage adjustments, and communication between your care team and support team. We are sorry to hear that your experience did not meet your expectations and that you felt unsupported throughout the process. We take your concerns seriously and would appreciate the opportunity to review your account, treatment history, and previous interactions to better understand what happened and address your concerns. A member of our team will be reaching out directly to assist you and help work toward a resolution. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve your experience with Ivy Rx.

Response from Ivy RxSep 7, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration and concern you experienced regarding your shipment and the way your questions were addressed. We understand how important it is to feel confident and reassured when it comes to your medication, especially when there are concerns about temperature exposure and product integrity. We regret that your previous interactions did not make you feel heard, and we appreciate you bringing this to our attention. We take concerns regarding medication handling and patient safety seriously. A member of our team will be reaching out directly to review your concerns, look into your shipment details, and provide further assistance. Thank you for giving us the opportunity to address this matter and improve your experience with Ivy Rx.

Response from Ivy RxSep 7, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with your shipment and the concerns you had regarding your medication arriving warm. We understand how important it is to feel confident in the quality and handling of your treatment, and we are sorry that your experience did not meet your expectations. We also regret that you did not feel supported when reaching out to our team. We take concerns regarding medication shipments seriously and would appreciate the opportunity to review your order details and address your concerns. A member of our team will be reaching out directly to assist you and help look into this matter further. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve your experience with Ivy Rx.

Response from Ivy RxSep 4, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with the refill process and the delay in receiving your medication. We understand how important it is to have timely updates and a smooth experience, especially when you are relying on your treatment. We appreciate your patience while your order was being reviewed and processed, and we understand how the additional wait time added to your frustration. We would appreciate the opportunity to review your account and order details to better understand what happened and address your concerns. A member of our team will be reaching out directly to assist you. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve your experience with Ivy Rx.

Response from Ivy RxSep 2, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration and confusion regarding your Milestone Reward and the experience you had with our support team. We understand how disappointing it can be to receive a reward notification and not see the credit applied as expected. We also appreciate your feedback regarding the communication you received, as we always want our patients to feel supported and have their concerns addressed properly. We would appreciate the opportunity to review your account and the details surrounding your Milestone Reward so we can better understand what happened and assist with a resolution. A member of our team will be reaching out directly to help address your concerns. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve your experience with Ivy Rx.