Ivy RxReviews of ivyrx.com

Never received items. Same response every time. Went to another company.

This has been the worst experience ever. I was already taking semaglutide but wanted to switch providers. I went through the process with Ivy, even sent them my current prescription. On August 5th my payment was processed, I received notification that the prescription was sent to the pharmacy & a shipping label was created. It is now August 20th, I’ve sent numerous messages & have recieved no medication & no real status on when it will be shipped. I have now missed 2 weeks of injections. I want a full refund but it’s a large amount of money & I’m afraid of how long it will take to get that processed, but if no medication is shipped within the next 5 days I will be requesting & demanding a full refund. I will not be renewing my plan with Ivy. This has been a horrible experience.

My experience has been a disaster from the start. They create orders before a Dr review and if that needs to be changed or updated they make you start the questions over and then a new consultation. But I thought ok, great price and I went with the yearly subscription. It went ok for the first 2 shipments but now I’m at a standstill. I saw my 3rd shipment date of Aug 13 and when I didn’t get any information by that date I reached out to “support”. I’m then told they won’t ship my 3rd dose without an updated consultation. A consultation I wasn’t told about, reminded to do, or even one available. In order for this “consultation” to occur they had to cancel my yearly prescription, credit my account, do the whole questionnaire like a new patient, and then still pay $1 which now sits as a credit on my account rather than refunded to me. Now it has me starting again at the low dose rather than at the 2.5mg dose I need to continue my weight loss. My order as of now will be at least 2 weeks late and I’m trying to get them to please either rush it or delay it as I’ll be out of town for a week and this can’t be delivered while I’m not home. I don’t understand why this has been so hard. I’ve been on compounded semaglutide for nearly 2 years and this company keeps trying to have me start as a brand new user. They aren’t taking starting weight/bmi into consideration either. Just asks for current weight - I’ve lost 30lbs over this nearly 2 yr period so my current bmi is no longer falling in the obese category, but still overweight. I have 25lbs to go and need the dose to stay the same in order to reach that goal. Responses to messages take days and there seems to be no connection between Dr and support so u have message both and hope someone actually pays attention.

Did not resolve ANYTHING!!! DO NOT use this company! 3 months in a row, they have delayed my refills, to the point you have to go without meds and then START ALL OVER each time. This month (Aug.2025) it has been 25 business days and each week I get the same AUTOMATED message: "Your prescription was sent to a different pharmacy to expedite processing....etc.blah blah" They are UNABLE to give you ANY ETA, or other details of when it will arrive! Find another PROGRAM for your GLP1-this one is NO GOOD!!!!

I discontinued my service after two months. During the first month, the prescription label indicated one dosage, while the accompanying message specified another. After spending several hours seeking online assistance and being accused of overdosing due to not reading the label, the error was eventually identified. The subsequent shipment was delayed by UPS for a week, which was not Ivy's fault. However, upon arrival, they assured me that it was acceptable despite not being refrigerated. When I attempted to use the product, it appeared deep red in color. I contacted Ivy again, and after several hours, they assured me it was fine. However, all my research indicated that the product should be clear and odorless, and a red color signifies spoilage. I requested a refund but was met with extensive back-and-forth communication. It almost felt as though an AI was handling customer service. I eventually found a phone number and attempted to call, but the only option to speak with a person was "need immediate help." When selected, the message stated no one was available and the call was disconnected. I would advise against using this company, as there are many legitimate alternatives available, and Ivy lacks adequate customer support.

The treatments work but the customer service support is the WORST. I paid for a year up front. I am only halfway through my treatments and my shipments have never been on time and I get the run around from the customer service team. Today I was just told I have no pending orders… well actually Carmela I do and it should ship next week and have to send them screenshots of my account. They never have correct info and send me wrong check in links. For the amount of money you spend you shouldn’t have to be babysitting your orders to make sure your treatment is on track. I would highly recommend people do better research than I did before spending money on a subpar company.

First and second shipments went fine. Then the renewal stopped without any notice. Getting my next shipment has proven to be an impossible task although they are certainly organized when it comes to taking your money. Dose wrong, UI is terrible, ‘Doctor’ may or may not exist, customer service chat gives you stock responses, leaving a message for customer service gets no response. Will try a different company next time - this seems like a fly by night operation. UPDATE: still no product. It’s been 2 weeks since my card has been charged and still nothing has been shipped despite receiving a barrage of messages regarding this review. They don’t seem to have any insight or oversight into the operations of their partner pharmacy.

The initial intake was quick, and shipped out fast. The second shipment they "missed" due to their auto-refill missing my order, and I had to babysit this to make sure it got completed 2 weeks after it was supposed to ship. The third, I learned there was a questionnaire for a 6-month check in that needed to be completed, awesome no problem. I did that. 4-5 times. The problem, I kept getting the link for it from them and it was taking me into ANOTHER PATIENTS PROFILE! They just keep asking me to "re-do" it so they can get a refill ordered, then saying it must be my cache that's doing it. I said no, its now been a month I have been babysitting this order, playing your games and I have gotten nothing. I said I want a refund since I am not getting the product and I will find something local. They want to upcharge me, changing what I agreed to and signed up for from the 1 year plan (and paid in full for the discount) to the 6-month plan because I have only received 6-months worth so they will refund less than half of what I should be getting.