Debra B.
Excellent Customer Care
There was a small mix-up with my prescription. IvyRX customer care representative Rosette quickly contacted me, continued to follow-up, and made sure the issue was resolved. Amazing care! In addition, the pharmacy reached out personally and called me to make sure everything was resolved. All around great service!
Response from Ivy RxMay 4, 2026
Thank you so much for your thoughtful feedback! We’re so glad to hear that Rosette quickly reached out, followed up, and made sure the prescription mix up was fully resolved. It’s also wonderful to know the pharmacy team personally connected with you to ensure everything was taken care of. Providing attentive, proactive support through Responsiveness, Understanding, Safety, and Trustworthiness is what we strive for every day, and we’re thrilled that was your experience. We’ll be sure to share your kind words with Rosette and the team. We’re always here if you need anything.




