Customer
I had an ongoing issue with my order…
I had an ongoing issue with my order and went through 7 representatives but only Sai helped and resolved the issue. He is the best
Response from Ivy RxMay 12, 2026
Thank you for sharing your experience with us. We’re truly sorry to hear that resolving your order issue took multiple interactions, and we understand how frustrating that must have been. At the same time, we’re very glad that Sai was able to step in, help you effectively, and finally get the issue resolved. Providing dependable support and making sure patients feel heard through Responsiveness, Understanding, and Trustworthiness is extremely important to us, and your feedback helps us continue improving the overall experience. We’ll be sure to share your kind words and appreciation with Sai. We’re always here if you need anything.




