Ivy RxReviews of ivyrx.com

Customer service representative, Alen, gets 5 stars from me. He was the only rep who called to get in contact with me and finally, after chatting with four other reps who provided me no useful assistance, resolved my issue. Thank you very much, Alen. Now for IVY itself, this company may be good for beginners seeking GLP-1 solutions for the first time. For someone like me who has been prescribed for years, it was extremely difficult for me to order my correct dosage. Overall customer service needs work.

The gentleman on the fun was polite and as helpful as much as he could be.

Unfortunately due to a Holiday weekend my shipping was delayed and my medications arrived hot after being stuck in transit for 5 days. I submitted my concern through support as this is a medication that requires refridgeration. Joyce was very helpful in resolving the issue and sending a replacement that is safe to use. I was able to provide all of the information needed and the team was able to resolve my concern. I wouldve given 5 stars, but was a little off-put at the very beginning when I got a message from Lou assuring me that the medication was safe to use even though they did not have the full information to deem that was correct. I have a medical background and felt like that could've been unsafe for someone who had less understanding of medicine in general.

It took a while to get the issue resolved, but the response was quick and the person helping me was professional and cordial while working through some challenges.

With so many compounding pharmacies, I initially went with IvyRX because of their prices. I signed up for the 3 month plan and got my medicine within a reasonable amount of time. I had such an easy experience, that I upgraded my plan to the yearly. When they sent my next 3 months' worth, I only received one vial. Contacted customer service, they requested pictures of what I received and immediately sent my prescription to the pharmacy for the balance of my order. I should also mention that I had requested they increase my dosage before that 3 month shipment went out. Despite my asking if the vial I received was higher dosage (I'm truly not sure) I never got a clear answer. Never got confirmation from anyone explaining what my new dosage was (again, despite my asking) or if they even upped it at all. I could understand if I asked to increase too late, just tell me! Meanwhile, it's been almost 3 weeks and I'm still waiting for the balance of the order I paid for. The tracking I received 3 weeks ago hasn't budged. I contacted customer service today and they were quick to respond (they always are, and are very friendly, which I appreciate) and they sent my prescription to a NEW pharmacy. When I asked if I have to wait another 10 days, it seemed the answer was yes? But they said they would expedite it. Needless to say, this entire experience has me wondering if my paying ahead of time for the entire year was a big mistake. :( Update 8/22/24: I received my order today! Fingers crossed the balance of the year goes smoothly. Added another 2 stars because despite this delivery issue (which is a big one because product should be priority #1) I hate to ding them so harshly. Their customer service reps are responsive and super friendly.

Once I was in touch with Steve, I was able to ask a series of questions, which was good. I haven't started the program yet, so I still feel a little insecure about how it's going to work. Hmmm! I should ask another question! It was a bit of a wait, though.

Fast respons and vinni was helpful with everything.

Ivy RX review-At first I was concerned because I had trouble reaching anyone but had the first three months of medication however; I was able to find reach someone (I believe her name was Lynn) and the customer service representative was wonderful and I was able to get my questions answered and was able to get my next three months. I have had minimal side effects and have lost 10lbs thus far as well as some inches. I am very please with everything, everyone and the customer service has stepped up and have been wonderful.