Kristyn “Key” J.
Buyer beware
SECOND UPDATE: THE DESPERATION IS SO PRICELESS. COMPANY IS REQUESTING ME TO "CHANGE TO A NEUTRAL 3 STAR REVIEW AFTER REFUND" MAYBE I'LL RETURN YOUR EMAIL AFTER 5-7 BUSINESS DAYS( EXCLUDING HOLIDAYS) But, probably not Ray. IMPRESSED WITH TRUSTPIOT, IT TOOK THIS REVIEW TO GET RESULTS. (In just 12 hours) 5 STARS FOR TRUSTPILOT. Update: Ray (Customer Relations Senior Manager) Has resolved my issues and returned my money. Thank you to TrustPilot, Im not sure anything would have changed had I not left a review here. Buyer beware. Ivy RX CAN AND WILL ACCESS AND CHARGE back up payments from Gpay. Its done so without explicent concent. They dont ask for a backup payment method upon intake but somehow accessed one. They offered a partial refund to the over 1k they charged me. Absolutely not good enough. They also offered for me to submit a refund request. They now ignore my emails without fulfillment. Run buyers! Anywhere else! I wish I could submit the screenshots here of the fraud they committed FBI;IC3 and BBB complaints have been filed. As well as the fraud charge and accessing of my account. Their customer service team are just reading from a script. And repeat it over and over. Very frustrating.
Response from Ivy RxDec 23, 2025
Hi Kristyn Thank you for letting us know about your experience. However, we do not have access to backup payments. Rest assured, one of our Managers will reach out to you to have this matter resolved as soon as possible.




