C G.
Harassing Emails
There are way too many emails after I submitted my request for cancelation. I did not like receiving retention attempts after I was told my cancelation request was submitted. I was then told the order had been processed and I couldn't cancel, even though I submitted cancelation request the same day the order was charged. I let them know I didn't authorize payment in which they proceeded with the cancelation and provided the refund. I didn't like that tactic. I don't like the multiple emails to give a 5 star review when I didn't feel I had 5 star service.The 3 stars is because I eventually had my problem resolved but I would never purchase from here or promote to others.
Response from Ivy RxAug 13, 2026
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the communication you received after submitting your cancellation request. We understand how important it is for cancellation requests and account updates to be handled clearly and consistently. We appreciate you sharing your concerns about the follow-up messages and your overall experience, as this helps us identify areas where we can improve. We’re glad to hear that your concern was eventually resolved, and we appreciate the opportunity to review your feedback. Someone from our team will be reaching out to you shortly to further discuss your experience and assist with any remaining concerns. Thank you for bringing this to our attention.