customer
Bad customer service and late shipments
I wish there were an easier way to get in contact with someone when there is an issue with your order. I waited one hour in the chat room before someone finally came. She was not understanding what my actual issue was which is that the order is late and never shipped and now I cannot be consistent with my shots. As such, the order will now arrive when I am out of town rendering it useless since I cannot refrigerate it as needed and it will be a waste of my money.
Response from Ivy RxFeb 12, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our team would like the opportunity to review your concerns and assist further. Please feel free to reach out to us directly at [email protected] or by phone at +1 866 464 8979, and we’ll be happy to help. We value your feedback and look forward to connecting with you to work toward a resolution.