Jazz. C.
Horrible experience
Horrible experience. Been a week been placing my order order just processing. First order canceled within 24hrs starting my BMI was to low. Weigh was an error. Second order just sat there even after several messages to Dr and support. Complete waste off time. If you’re looking for quick treatment try another vendor like SkinnyRX. Ivy def isn’t it.
Response from Ivy RxApr 11, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our team carefully reviews every patient’s information before approving treatment, including BMI and other clinical eligibility criteria. If a BMI is found to be below the safe prescribing threshold, we’re unable to proceed with treatment, as this is part of our commitment to patient safety and responsible prescribing. We understand how frustrating delays or cancellations can feel, and we truly appreciate your patience while these medical reviews are being completed. Our team would like the opportunity to review your concerns and assist further. Please feel free to reach out to us directly at [email protected] or by phone at +1 866 464 8979, and we’ll be happy to help. We value your feedback and look forward to connecting with you to work toward a resolution.