Jennifer Y.
I submitted a change for the delivery…
I submitted a change for the delivery date to delay till May. You delivered in April. I just returned home to a box that has been here on my porch for several WEEKS! We left 4/1-4/24. This is why I requested to SKIP the shipment. So you have charged me for a product that has sat out in the heat for 3 & 1/2 Weeks. I won’t be able to use this.
Response from Ivy RxApr 28, 2026
Thank you for bringing your feedback to our attention. We are committed to maintaining a high standard of service for all our patients, and we want to ensure your concerns are rectified immediately. Our team is currently reviewing your account, and a representative will be reaching out to you directly via email to provide a resolution. If you have any further details you’d like to share in the meantime, please feel free to message us at [email protected].




