Ryan W.
Great stuff, maybe they could get more customer service agents though?
My first experience with Ivana Designs products was a few years ago when a friend gifted me some of their socks, which were easily some of if not the highest quality I've ever had. I later backed Alpha Pillow 3D on Indiegogo at the beginning of the year and got it a few months later after submitting my survey, and I'm very satisfied with that too. These are unique products with serious thought and effort into designs and quality, and will definitely be enjoyable for years to come. Looking at a lot of the negative reviews, they don't seem to have much to do with the products, but that they aren't getting the items at all for reasons related to the crowdfunding systems. I've always been pretty skeptical of those sites, since they say right as you pledge that items aren't guaranteed. There's also the whole can of worms with money moving from company to company during the process, and surveys getting sent but not received, etc. All in all from what I know about crowdfunding campaigns, there are quite a few things that could lead to a backer not getting their rewards, even when the company is 100% legit and working in good faith. Personally, I HIGHLY recommend placing orders directly through the company website instead. From what I've seen, Ivana Designs is NOT a big operation, and you should be much easier to spot as a customer through that platform.
Response from Ivana DesignsSep 4, 2025
Hi Ryan, Thank you so much for your thoughtful feedback and continued support! We really appreciate you taking the time to share your experiences, from the socks to the Alpha Pillow 3D. Your perspective on crowdfunding challenges is spot on, and we’re grateful for your recommendation to order directly from our website for quicker delivery. We also appreciate the note about customer service, we’re always looking for ways to improve and make things even smoother for our customers. Love, The Ivana Designs Team ❤️




