AppleReviews of itunes.com

Worse customer service experience ever. Lost and airpod.... decided to order a replacement Saturday evening via chat. Paid $76 for an new one, found lost airpod in washer next morning; let it charge and my afternoon it was working. Contacted Apple to try and cancel order. 2 hrs in and unable to cancel. Claimed it was shipped already but could not provide tracking or company; then came back and said all sales final. Did not state that ANYWHERE on the page to check out or anywhere else. Low and behold it’s on the very bottom of their terms and conditions on the last line AFTER you check out. So not exactly visible before checking out. So I’m out $76 so unless one of kids lose one- we have an extra. 2 hrs on the phone and no one could do anything to stop it from shipping or anything. A billion dollar company couldn’t just stop an order that hasn’t even been packed or shipped. I’ve used an iPhone since the first one; and simply will not continue a company with poor customer service.

We are a 100% Apple company, and for good reason. When we have an issue and we contact Apple it gets resolved. During a recent trip to the Apple Store (with social distancing) we had a less than ideal outcome where I was charged nearly $500 more for a product due to an improperly applied discount code. I left the store less than thrilled and penned an email to Tim Cook as I heard he reads customer emails. The next day I got a reply from someone in their executive relations dept and he took great care of us. Though they were not able to undo the charge as it was technically correct, he was able to make sure that it was a fair outcome for us, and more importantly, he took the time to listen to me vent about the experience, and not make excuses like many companies do. He said he would look into it and get back with me, which he did a few days later. Apple is one of those companies that you hold to a higher standard as they have set them apart from the competition as being a company that will take care of their customers. It is for that reason that my company is 100% Apple (well, 99.99% we have 1 old laptop to run our laser cutter as they don't make a Mac version of the software).

itune app is not great at all them dont have fadecross on the itune app very let down all music service does have a fadecross build in i deffo not paying over £9.99 a month with this noo way.

Hey i am hayan. I really thankful tk all of you. I really like this company. K like it so musch i would give it five stars. Thank you...

To be honest the new iPhone is sh. Dumb phone

It's one of the greatest and it's good

putrid i've seen better made calculators

after last update on my phone could not log in with my account