AppleReviews of itunes.com

Whereas the actual music is great, the films leave a lot to be desired.I ordered a number of films and discovered one doesn’t have subtitles/closed captioning, as I have a significant hearing loss this an issue. When I complained I was given a link to a list which I was told I should have checked before ordering. I'm not psychic! This list is not available anywhere on the iTunes site. I now go to Amazon (UK) where it tells you if there are subtitles/closed captions and if they've accidentally marked it wrongly or you accidentally purchased it then you can ask for and get an immediate refund.

Annoying subscription ad every time i open app

Apple music possibly the worst customer service I have ever received. I had an iPhone and apple music account at university. A year ago I treated myself to a new ipad. I updated my card details on the apple store which automatically renewed onto my apple music account. I received no notifications of this. Apple just proceeded to deduct £4.99 from my account for 13 months. I didn't realise I was being invoiced as all my invoice emails were sent to my university email account and I had left university years ago. I have not used this account once and had been paying for another music account. I contacted Apple expecting to receive a full refund for the misunderstanding, instead the customer assistance team quoted me terms and conditions, did not offer any alternative resolutions and replied to me finally saying if I replied to this email it is likely I would not be getting a response. For a large reputable company I expected better customer service. Amazon always takes a customers side even if it is their fault, Samsung the same. Apple are disgusting and put money before customers. Last time I will ever buy an Apple product. If I had chosen a different brand of tablet I would have not been deducted this extra money. The process was confusing for someone good with technology so I hate to think of what is happening to those less tech-savvy. Its disgusting.

Det hele startede med at jeg vil prøve en prøve periode på 3 måneder hvor der stod der bliver trukket 99 kr efter de 3 måneder er gået men så snart jeg starter prøveperiode bliver der trukket 99 kr

Wow this company is a scam they will get you to start a free trial them block access to try to steal your money.

You can't trust these communists with your information. Imagine what they are doing behind the scenes with your personal information if this is what they do in clear sight. Take this company down.

Dear Apple, Stop censoring the apps on your App Store. And that goes for you to Google.

If I could give 0 stars I would. I tried to make an in app purchase for £38.99. The on screen message said it wasn't successful so I tried again. This time it was successful. However, I then received 2 emails from Paypal confirming I had been charged for both. If the message hadn't told me it was unsuccessful then I wouldn't have tried again. Why would I expect to be charged when told a transaction didn't go through? I reported the problem to itunes and requested a refund for the purchase I didn't receive. They didn't ask for any information, but said I wasn't eligible for a refund. So I was then able to add further details, which I did, and they came back and said I still wasn't eligible despite not receiving the purchase. They then sent a message in the app for me to be able to collect the coins I attempted unsuccessfully to purchase the first time. I never wanted 2 lots of coins, just 1. There was another smaller transaction earlier that day which I didn't receive and they refunded that one without issue. I am disgusted with their lack of support. They can see 2 transactions a minute apart and can see only 1 was received but yet I receive a generic response "I understand this decision may be disappointing, and I'm sorry this is not the answer you expected. Please be assured that we have exhausted all possible resources to do so on your behalf; however, our terms of sale may not allow us to issue a refund." I am attempting to escalate this to Paypal, so hopefully they have more ethics than Apple. Be very, very careful making purchases from itunes. 26/Jan update: Despite iTunes finally accepting responsibility by sending me a credit note, they didn't refund my money. But I attached the credit note to my Paypal case (which Apple didn't reply to) and this morning Paypal found in my favour and refunded the money.