Cheryl D.
Lacking responsiveness
“Matches” did not actually share interests. It seems IJL meets its contract requirements by checking the box rather than spending time on quality matches. Even that I could accept. The biggest issue is my “executive matchmaker” was not responsive. Literally sent an email on 5/13, left a voicemail 5/24, and did not get a return call until 6/13 AFTER leaving another voicemail requesting contact by a manager. All that and they did not even have the decency to have a manager call me they routed it right back to the non-responsive matchmaker. For $3,500 I expect more professionalism.
Response from It's Just LunchJun 26, 2024
Hi Cheryl! Thank you for taking the time to share your experience. Your membership had an allotted 6 months of hold available., which was exceeded by the time you reached out to IJL. We would have needed to hear from you by 2/21/24. You were placed on hold August 25, 2023 per your request for a date you met through IJL, Gary. We are confused by your post as from our records, you found success and your membership expired.



