It's DelishReviews of itsdelish.com

Poor communication. Inaccurate shipping times. Terrible customer service. No initiative.

I placed an order Sept 24. Most of it arrived Oct 1st. It's Oct 10th now. One of my items had a "B.O." written in. I called in the day I opened the package (1st or 2nd), and got a "yes, that's back ordered and will ship Monday" response. I have *not* had any further communication, even with multiple emails (replying to the sales email address, which they claim works) or the generic info@ address, or another automatic message for my remaining items being shipped. On top of that, the order shows complete on my profile, even though half my order wasn't filled. I love these guys chocolate products, but the customer experience for problems needs some serious attention.

Paid significantly extra for expedited 2 days shipping. 4 days later my order was still not here so I had to cancel the order. This was 4 days ago and I have not heard a response back from the company when inquiring about the order or cancellation.

We ordered on 9/24 and our order hasn't even shipped yet with no explanation from your company. Very disappointed in the poor service and lack of communication.

It’s been 3 weeks since I’ve only received part of my order and I have not received any response from multiple emails. I would not order again from this company.

Ordered white chocolate dipped pretzels. Took slmost 2 months to arrive as a melted together glob. They werent even "white chocolate dipped at all. They were yogurt dipped. Not what I paid for. Customer service is so slow to respond, its ridiculous. Just kept saying we need to wait for them to arrive. Amazon wouldnt issue refund because it was a food item. Had to dispute charge on my credit card to receive a refund. Wouldnt recommend.

A shipping label was created on 8/24 as of today 9/1 it is showing that it has still not shipped if you can not ship please refund my money that has already been paid

Nothing delivered to OnTrac after 5 days last time I checked Sent email days ago, no response