iTripReviews of itrip.net

Palm Springs Meadow Lane nightmare… Upon arriving home after 6 weeks of living in this disgusting, smelly, horrible house with too many conditions to list I had talked myself into not writing a complaint…BUT after receiving an e-mail from them accusing me of smoking in the house and adding a charge …Hence this review. One common thread I have noticed after reading the reviews are the conditions of the homes themselves…disgusting. When I first walked in I was blown over by the stench and the condition of the furniture and general disgust of this house. So to accuse me of smoking in the house is just a ploy to extract more money from me…Don’t rent from this company.

We have rented Pinnacle Port c3-201 in the past, without issue so cannot comment to how ITrip has been. While the cleanliness was nowhere where it had been in the past… this time Jan of 25 was different; The unit’s washer didn’t work. After two repairmen came, they would order a part. The hot water in the shower is broken. Hot water gets to the sink- just not to the shower. Final straw during the cold spell last week - the central heat doesn’t work. While ITrip said they would get repairmen out to address the issues - was not a fan of sitting around waiting on repairmen all vacation. We decided to leave after only two days into the week. Periodically testing major features of a unit should be in the management company.

Itrip HORRIBLE. Itrip takes zero accountability for communication issues that arise because the booking was through air bnb. They make you create a profile on their site and clearly say that “all communication needs to happen via air bnb.” So, I made all requests through air bnb including the request for pets, because they advertise pets are clearly allowed! The day of the check-in, two hours to the dot before check-in, they say that we have to pay per dog $500 refundable deposit per dog and they have to be approved breeds (we have two). We either needed to pay or cancel our trip with the room completely paid and no refund. It was an extreme amount of money to not have while on vacation and two days before Christmas with NO where else to go. So we paid. My one dog barked a couple times and we decided to take him to a boarder to not disrupt anybody just in case he barked while we were out. Dogs bark!!! Dog was there in the place not even three hours before we booked him on the Rover app. Itrip would not give us the $500 deposit we had for the dog, even though he didn’t even stay with us, and said we would get it after check out. Then, I got a complaint about dog boarding that someone had sent to HOA and itrip threatened to kick us out, even though we actively and quickly responded to remedy the situation and the dog hadn’t been there in at least 12 hours. The day after check out, we received a “receipt” for a $306 refund, with absolutely no breakdown for the cost of why we didn’t receive the rest of the deposit ($800 total). We swept, cleaned, took out all trash, followed every rule for the longgggg check out procedure, and received no explanation. We left everything as we found it. Upon arrival, Baseboards weren’t perfect, the furniture had some scuffs on it, towels were clean but old. We wish we would have taken pictures of EVERY LITTLE DETAIL, because all of those details were actually put on us after further investigating why we didn’t receive a refund, they told us that it was because our pet had caused damages (we never left the remaining dog in the room without being in a cage, had constant eyes on him, and they could not provide details on what the damages were). ***They sent us picture of dirty towels and laundry used by people after continuing to press them and they explained that justified $495 work of PET damages. Btw, they clearly state that you are not required to strip the beds and that all laundry be put in the laundry area. Bathroom tub was clogged and we had to shower in standing water (and not clean!). Found dead bugs in there. Idk what their hired cleaning people do in there and what they report. Other reviews said that sheets were “stained” but their policy says “don’t worry about stripping sheets or doing laundry when you leave!” We stripped the sheets but also, if there was some dirt/sand from the fact that we were on a BEACH and you clearly said, “don’t worry about laundry!” … be warned. You’ll pay more than you’re quoted, have really rude customer service, and get ghosted - unless they want more of your money! Note: We ended up contacting Air Bnb’s support team to help mediate the situation. Itrip then attempted to say our urine was soaked on the linens and that this was why they were keeping $500 of our dog deposit (not true, at all). Long story short, Air Bnb mediated and we received our entire deposit back. Itrip is sketchy and will attempt to haggle you for everything. Avoid this awful 3rd-party rental company!!!!!

Found a property listed by iTrip, secured my preferred dates and booked it. Received confirmation via text and email. 2 days later, I tried to pull up the property to show family where we would be staying, and noticed that the listing had disappeared from the site. Tried to call them and ask about it, but the number didn't go through. The next day, the property was back on the site, but at a very different rental rate than the one I booked it for. Tried to call them again to ask about this. Got Chris on the phone. He said they had some listing errors. "So... the confirmation I received isn't valid?" Chris: "Nope." "So... I don't actually have a booking at all?" Chris: "Nope." No apology, no attempt to find a solution, just couldn't care less. You've been warned.

Irented through the VRBO site only to find this rental is through a 3rd party iTRIP ST AUGUSTINE and you are not protected by VRBO terms and conditions. We were to arrive the day after Hurricane Milton hit. The St Augustine Police Department posted on social media the night before our arrival: "DO NOT COME TO DOWNTOWN ST AUGUSTINE" with photos of flooded streets and a warning "NO SIGHTSEEING". There were also multiple reports of gas shortages in the area. VRBO said I was entitled to a refund under their policy so I informed the property manager we were not coming. After days of attempting to secure a refund, I discovered this property management company just uses VRBO as an advertising interface and they have their own policies - no refund. I understand a weather event is a hardship for a small business so I offered to split 50/50. No response. I'm sure this is a lovely place to stay, just know you are NOT protected by VRBO at all.

We rented the North Fork Hideaway in Washougal through iTrip. We requested an early check in for the day of our arrival [10.9.24]. We were granted the early check-in of 1pm instead of 4pm for a $60 fee. When we arrived at the hideaway [1pm] the code we were given didn't work. We tried the code given to us in the email multiple times. While trying the code multiple times, we noticed so many insects above the front door and kitchen window. We decided to call iTrip, and the guy we spoke to didn't know much about the property. He told us he would contact someone who did and have them call us. That call back took about 15 minutes. The guy who called us gave us 3 codes to try and the 4th code finally opened the door. We entered the cabin at 1:33pm and there wasn't any apologies given, no customer service at all, just very dry tones. Once in the cabin we were exhausted from the flight in, but we of course toured the cabin to check that everything was good. The place looked just like photos. We were excited for our getaway from Texas. When walking through the cabin, we killed a few insects and bugs. We didn't think anything of it because we're in a cabin surrounded by trees, of course you may come across a couple of outside crawlers. After touring the cabin we begin to unpack. While unpacking, we killed a few more bugs and insects. They looked like the bugs that were above the front door and kitchen window. Again, we didn't think much of it, this wasn't our first cabin in the woods. As time went on, everytime we entered a room or bathroom there was a couple of the same bugs on the wall or shelf or windowsill. We killed a couple spiders in the master bedroom that were too close to the bed for our liking. It wasn't until we started to cook something for a late lunch that it all became too much. We had to kill a couple of those bugs in the kitchen while cooking and they weren't on the floor. At that point, we looked at each other and said, okay, this isn't normal. Again, this wasn't our first cabin in the woods, it was our third. At that point we contacted iTrip. They asked if we had pictures, it didn't cross our minds to take pictures before killing the spiders & bugs. So we took pictures of the bugs outside above the door and kitchen window to show the type that we were continuing to kill inside the cabin. They offered no solutions and told us basically, we're in a cabin in the woods and those bugs are harmless. However harmless, even "harmless" pests can still be a nuisance and impact the habitability of a cabin. We'd been in the cabin about 3 hours and the bug issue started to significantly impact our ability to enjoy the vacation rental and it was still daylight outside. We knew the presence of the bugs/insects in the cabin would get worse once the sun went down. They responded and said, we understand that it's impacting your stay, however we are unable to provide you a refund. If there's anything we can do/provide to ensure your comfort during your stay, do not hesitate to let us know. (Really??) So, we made the decision to leave. In doing so, we knew we would have to change the entire plan of our getaway. We would lose the groceries we paid for for our 5 day trip [$100]. We would have to find a decent hotel, and we would have to eat out for every meal. iTrip did nothing to help ease the impact of the "harmless" seasonal bugs and insects. And we had to blow through our budget by booking a hotel and eating out for every meal.

I booked a trip for our family to St. Augustine Florida through iTrip. There were several hurricane warnings prior to our check in date of Monday 10/7/2024. We decided not to risk driving 9 hours with our two kids and two dogs with such heavy hurricane warnings. We cancelled and requested a refund due to the hurricane. Itrip declined the request and said per policy it only refunds if there are evacuation orders. Tuesday 10/8/24, the entire area gets put under evacuation orders. Itrip informs me they will only refund one night-the date the evacuation order was given. We were expected to put our family at risk and stay in the path of a hurricane or lose our money. I would never book a property managed by iTrip vacations again. They are totally unreasonable.

This place is terrible! DO NOT BOOK WITH THEM! They use a bunch of third party people and cannot provide any information. They cancelled me $1200+ reservation just days before my booking leaving me stranded. They claim it was flagged. Okay, cancel. So where is my refund? Why is there no one to provide answers? Danny said he had no information about refund and Lily just stopped responding all together