iTripReviews of itrip.net

We rented a VRBO that itrip Orlando managed. They preached about zero tolerance on smoking in the unit, which is fine, but the entry way smelled like smoke on arrival. I wish I'd reported it. Also, the garbage disposal didn't work when we arrived. We didn't find this out until we tried to put noodles down it. They charged damages after the fact for garbage disposal (and sent pics with a lot more than noodles) as well as smoking in the property. The house was nice with the exception of the garbage disposal, but did not appreciate the extra charges after the fact for "damages" we had nothing to do with.

THIS IS SCAM POOP SERVICE!!!!!!! 😠 😡 😤

We stayed at 1208 “the Jordan” in Round Rock, Austin, in mid March 2026. On arrival I discovered that the pool was overflowing and literally flooding the back garden. I had to remove a hose that had been left in the pool, and switch it off. The pool was cold despite asking for and paying for it to be heated. We then had to follow instructions to switch the pool heater on. The instructions were incomplete, I had to figure out to switch on the massive base unit too. Around the pool there was a huge amount of both very sharp stone chipping as well as what seemed like sharp builders sand. I had to find a broom and sweep these up. The kids kept standing on the sharp stone chips and hurting their feet. I raised this with the host and they said “they’d had a wind storm recently”. Mind blowing they thought this was realistic. Further we discovered all of the duvet covers (comforter covers) were both filthy and also covered in animal hair. The host offered to send someone to wash them but we already had the sheets in the wash as we were disgusted. It seemed like the duvets had been rotated instead of being cleaned - this would explain why all the duvet covers had their zips at the top of the bed rather than the foot of the bed. A basic expectation of any Airbnb is clean bedding. On the animal hair point, there’s a lot of rugs in the property. All were absolutely full of animal hair and other grime. One of the bath mats was so filthy on arrival we had to put it through the washing machine too (red lips bath mat). Place hadn’t been dusted in weeks, all picture frames had a layer of dust all over them. Pictures provided, where I’ve left a pattern of finger marks in the dust. Windows so filthy you couldn’t see out of them. The door handle also fell off the oven while we were in the house, but we had such poor responses from the host I fixed it myself rather than report it. Drinking water tap in the kitchen was also so loose it felt like it was going to break but I couldn’t fix that. Cutlery left dirty in the knife block. The back door for the property - the sliding door which leads to the pool - is literally “locked” with a piece of wood that needs to be wedged into the runner mechanism. When we reported many of these issues the host actively asked if we would give a five star review in exchange for a refund. Pretty sure this is massively against the Airbnb terms and conditions. Since then the host has taken to Airbnb to try and frame their narrative around our feedback. I’m sorry but if expecting clean sheets makes us difficult to work with then I’m not sure they’re in the right business. If you’ve got this far then the location is excellent, the pool (once warm and sharp stone chips removed) was super high quality and the kids loved it. The area is quiet, the house is large and it’s very close to downtown Georgetown as well as Round Rock. Grocery stores are easily accessible from here too. Oh yeah the cold plunge pool was bright green. Enjoy the photos on Google review Would not recommend itrip property again.

iTrip through VRBO. What a non-customer based company this is! We made a reservation 11 months ahead of travel then had to cancel after holding the reservation for 9 days. iTrip charged us $500.00 cancellation fee!!!! It was in the contract but did not stand out in between the description of the property. They would not even consider a $10.00 credit. This ALL took place in April - with the reservation being end of February of the NEXT year. I will never ever book with iTrip/VRBO again. Airbnb all the way.

This company, iTrip is a complete scam. DO NOT do business with them. You will feel sorry in the end.

We booked a reservation through iTrip Vacations and canceled shortly afterward on 4/27. The issue was not the cancellation itself — it was that the publicly displayed booking/cancellation information did not clearly state that a $500 deposit would be forfeited under these circumstances. After canceling, we were directed to different language buried in the rental agreement that materially changed the terms from what was presented on the website. I attempted to resolve the matter professionally and directly before filing a credit card dispute, but the response was essentially that the contract controlled regardless of how the booking terms appeared publicly. Consumers should carefully review every document and compare it against the website disclosures before booking, because the policies being enforced may not be clearly communicated upfront. This review is simply to share my experience and encourage greater transparency for future customers

I would give it a negative 5 if I could. Read other negatives reviews on Google before booking with this location. We followed all the rules but just like other reviews, you will see that the owner of the rentals and itrip has a pattern of refusing to take responsibility. I sent an email prior to booking to make sure there were no surprises and also to ensure we would be renting from an actual owner and not a business, we were lied to. We were told they were the managing company for the owner, they conveniently left out that the owner of itrip and the condo are the same. We have names of individuals that we talked to that gave us instructions to our faces and yet the owner still says we're lying and we didn't follow the rules while also following up with how we refused maintenance and cleaning. The owner loves to spin the truth and deflect when called out. The office staff have also been taught to deflect and make excuses. The truth is, we had 2 days of vacation in a nasty condo. We had to reach out via text which I have saved, and they wanted to come clean and fix things on our last day while we were setting up for and having a birthday gathering. He'll say we were supposed to notify them within 24 hrs. if there were issues, we actually complained in less than 24 hrs. of checking in and in person. The owner will say, we were supposed to use the number given to us, but we were told by the person at the office she was going to have a specific person reach out to us and to not use the number so wires didn't get crossed. We never heard from that person which I will not name here. The photos on the vacation by owner site are doctored to make it look nice but do not be deceived. The owner won't maintain his rentals and waits for guests to complain before doing anything. This means your vacation will be interrupted for maintenance and cleaning. The paperwork they give you and the things you are promised are also false. He uses generic paperwork for all his units then when guests asks about the things they are expecting to get, they are met with an excuse that it doesn't go with your rental. I filed a complaint with the BBB even though they are not accredited just so others can read how bad this location and owner is. The owner has lashed out there as well to negative complaints. Don't let him fool you, he doesn't have an A+ rating, he's just not accredited. You can read complaints for yourself. The owner is also a license Real Estate agent so beware of his character and ethics.

Booked a luxury home across country for long term stay through Marriott Bonvoy, only to find the property managed by iTrip Annapolis. Marriott sold me trust; iTrip Annapolis delivered chaos. AI emails, zero accountability, and cancellation tricks by both that feel straight out of a scam handbook. Unprofessional, manipulative, and appalling. Book here only if you like stress and regret.