itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

itoolmax.com reviews

Showing 409 reviews with 1 star · Clear filters

joe
Jul 22, 2026
Another scam ... this garbage lasts 10 minutes
Nothing like what the video can do... clumsy material, the battery last 10 minutes... such a scam... over $100 buck and it's probably worth $30.... CANNOT FIND YOUR ORDER??? "Order #252629 confirmed." "A shipment from order #252629 has been delivered" Paid $129.99
Response from itoolmax.comJul 25, 2026
Hi, We apologize for the unpleasant experience. We are unable to locate your order or any previous after-sales correspondence between us, so we cannot proceed with your support request at this moment. Please kindly share your order number or reach out to us via online chat. We will work out a satisfying solution for you promptly. Best regards, iToolMax Team
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Cheyenne
Jul 22, 2026
Bad svc
Received item, but cheaply made is putting it mildly. Wheels very cheap, expected a little more for the money. Finally heard from Customer Service
Response from itoolmax.comJul 25, 2026
Hi, We apologize for the unpleasant experience. We are unable to locate your order or any previous after-sales correspondence between us, so we cannot proceed with your support request at this moment. Please kindly share your order number or reach out to us via online chat. We will work out a satisfying solution for you promptly. Best regards, iToolMax Team
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Kelly P.
Jul 22, 2026
Pure garbage do not order I recieved…
Pure garbage do not order I recieved damaged items they refuse to refund. My credit card comlany will deal with it. This company is a fraud.
Response from itoolmax.comJul 25, 2026
Hi, We apologize for the unpleasant experience. We are unable to locate your order or any previous after-sales correspondence between us, so we cannot proceed with your support request at this moment. Please kindly share your order number or reach out to us via online chat. We will work out a satisfying solution for you promptly. Best regards, iToolMax Team
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Diane Strong B.
Jul 22, 2026
Their customer service is awful
Their customer service is horrible.....it took 2 months ......many emails back and forth for them to answer a simple question about a confusion with a part!!!
Response from itoolmax.comJul 25, 2026
Hi, We apologize for the unpleasant experience. We are unable to locate your order or any previous after-sales correspondence between us, so we cannot proceed with your support request at this moment. Please kindly share your order number or reach out to us via online chat. We will work out a satisfying solution for you promptly. Best regards, iToolMax Team
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Linda
Jul 20, 2026
Bought the 3 in 1 weeder
Bought the 3 in 1 weeder. I tried several times to assemble and just couldn’t get it right. My friend owns a lawnmower repair shop. I asked him to assemble. He took one look at it and advised to repackage and return to sender. Currently my nephew has it. He loves a challenge but after spending hours trying to assemble he also gave up. My sister’s boyfriend is going to give it a try. I predict it will eventually wind up in the trash while the grass and weeds grow longer each day.
Response from itoolmax.comJul 25, 2026
Hi, We apologize for the unpleasant experience. We are unable to locate your order or any previous after-sales correspondence between us, so we cannot proceed with your support request at this moment. Please kindly share your order number or reach out to us via online chat. We will work out a satisfying solution for you promptly. Best regards, iToolMax Team
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Ang
Jul 20, 2026
Refuse to Accept Returns False Advertisement
Cheaply made products that are advertised much differently. Offers a 30 day "risk-free" trial but refuses to honor a refund if you are not pleased with the purchase. You will end up having to request a chargeback with your bank account if you don't like what you received so don't even bother buying from them. There is a reason their products are cheaper than visiting your local Lowe's or Home Depot! Oh and the customer service? Non-existent unless you involve a third party bank or request a chargeback! Then all of a sudden they want to "make things right" except they don't.
Response from itoolmax.comJul 25, 2026
Hi, We apologize for the unpleasant experience. We are unable to locate your order or any previous after-sales correspondence between us, so we cannot proceed with your support request at this moment. Please kindly share your order number or reach out to us via online chat. We will work out a satisfying solution for you promptly. Best regards, iToolMax Team
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Steve H.
Jul 18, 2026
Could possibly be the worst individual…
Could possibly be the worst individual purchase I've ever made. Do not buy this it is terrible it is weak the wheels barely roll and when they do roll because there's no axle they nearly break off it doesn't cut well it doesn't adjust well it's just a lousy device.
Response from itoolmax.comJul 20, 2026
Hi , We apologize for the unpleasant experience this has caused you. Our dedicated agent has been assigned to prioritize your after-sales case and will provide you with a satisfactory resolution. Kindly check your email for further details. Thank you for your patience. Best regards, iToolMax Team
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April
Jul 16, 2026
For the 4th email they are offering a…
For the 4th email they are offering a 30% refund and that’s the best they can do. They state the customer is responsible for the return postage. They still are not supplying a return address.
Response from itoolmax.comJul 20, 2026
Hi, We apologize for the unpleasant experience. We are unable to locate your order or any previous after-sales correspondence between us, so we cannot proceed with your support request at this moment. Please kindly share your order number or reach out to us via online chat. We will work out a satisfying solution for you promptly. Best regards, iToolMax Team
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