itoolmax.comReviews of itoolmax.com

If I could, I would give zero stars. The first time I used this weed wacker, I used it with the wheels. It doesn't work on uneven terrain. So, I removed the wheels and used it like a normal weed wacker without the wheels. One day, I was weed wacking some tall brush. When I went to change the blade, the baffle was broken. Tearing apart. I didn't bump on any rock or any fence. It just broke- where the wheels were supposed to be. There's another baffle and I didn't use it because it didn't say so on the directions it came with. So, I went ahead and contacted customer service to tell them I need a new baffle. They started to tell me that they needed an order number- which I don't have because I received this weed wacker as a gift. And the box it came in is the only proof I have. I wouldn't deal with Itoolmax. They're like flyby nights.

STAY CLEAROF THIS COMPANY AS THEY TOOK PAYMENT ON JULY 27.. AND STILL NO PRODUCT HAS BEE SHIPED. KEEP GETTING RESPONSE YOUR ORDER IS BEING PUT TOGETHER.

UPDATE: I received an email stating they arr going to offer me a 15% discount from $178.50. Also, they offered for me to take pictures and show proof and send the lawnmower back at my expense. It came BROKEN and USED how was I supposed to use it. All I asked for was a replacement or my money back not 5% or 15% I want 100% of my money back. I purchased the small electric lawnmower on 07/11/2026. It came used and it didn't connect properly. I tried watching the YouTube instruction video as well as reading the instruction manual that came with the lawnmower, and it still did not work. It came broken where the screws did not line up. I tried emailing them with no response on 08/09/2026. I was still within my 30 days. I wish I never wasted my money with this company.

I ordered this almost a month ago, money has changed hands I still haven't received a confirmation. I would suggest you steer away from this website

I wish I had read these reviews before I purchased the so called ' lawn strimmer multi tool' it's the biggest load of trash imaginable. I purchased through Klarna who have supported me through out but nothing . I have sent emails - no response. The product is cheap plastic , not fit for purpose and totally ineffective. The company are not interested customer service none existent and to me have the markings of a scam company. Anyone reading this -pay extra and use a reputable company !!! I now have to speak as I find , the company has responded positively and offered a full refund + 15% of any future purchase. Thank you Abby

The weed eater itself powers through tough weeds and small brush. That being said, I really have nothing nice to say. The product itself is cheaply made and NO customer service. I will change if by some chance they address my problem. I am to a point where I just want to send this back to avoid the irritation. I have been trying to get a price on a replacement guard. I ran into some rocks that I was unaware of and the guard split out so it is unusable. I should not have to waste my time begging for customer service. I purchased the most expensive model. I am not asking for something free, I have continuously asked for a price. Lisa Brown

I ordered the 3-in1 trimmer. It worked, weakly, for less than 5 minutes. I immediately contacted the company, waited for over a week for a response. Thus began weeks of me asking for a return address to send it back, waiting forever for responses, only to be stalled over and over, with the company refusing to provide me with return instructions. I initiated a chargeback dispute with my CC company. Meanwhile, more stalling and stonewalling. I even had phone calls a company supposedly from my CC Co. (it wasn't, I checked) telling me the dispute would not be honored. iToolMax then started offering me 10, then 20, then 30% off while the dispute was ongoing. Every time, I refused and repeated my request for a return address and a full refund. I was finally awarded the chargeback and now I am not even required to return the crappy item- really stupid of the company. Because I am sure the company will see this review and claim to have no record of sales to me, I'm going to attempt a screenshot of my emails back and forth with them- not sure if I'll be able to do this. In any case, stay away from iToolMax, but if you do get one of their products- initiate a chargeback and stand your ground when the BS starts.

May 6 2026 . I ordered small garden lawn mower, when I paid for that product by my credit card. They got my money right away, however I didn’t get my small garden lawn mower as promised. I have been waiting 10 days and tried to reach them through costumer service link , but no response. No live person available at the live chat. Then I called to my credit card company and opened case for dispute. Two weeks later, I received email from Itoolmax , now they promised again their best service and asked me to cancel dispute. However I didn’t cancel dispute. On June 22 2026 , I received refund from them. Please aware, they are not responsible and ignored their customers needs. It’s was really spammed advertisement on Instagram, please stay away from them and don’t spend your money and time.