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itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

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Home & Garden
Furniture Stores
itoolmax.com

IC

itoolmax.comReviews of itoolmax.com

2.6734 reviews
Furniture Stores
18501 Arenth Ave #65972806, City of Industry, California

Directions Website

ICitoolmax.com2.6

Reviews734 About Contact

Overall score

2.6 out of 5

Poor

Average of 734 reviews

Distribution

5★31%
4★7%
3★3%
2★3%
1★56%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

itoolmax.com
[email protected]
18501 Arenth Ave #65972806City of Industry, CA 91748

About itoolmax.com

iToolMax provide our customers with Inovative and Quality GardenTools, Automotive-tools,Power Tools which will make their life easier in numerous areas in their day-to-day routine. We offer FREE delivery on all orders, a 30 Day RISK-FREE Trial on all products, and 100% Customer Satisfaction.

itoolmax.com (itoolmax.com) has 734 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.

Website: itoolmax.com
Category: Furniture Stores
Location: City of Industry, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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itoolmax.com reviews

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Charity B.
Aug 25, 2026
I ordered the 3n1 trimmer
I ordered the 3n1 trimmer. Does not do what it says it should. Im sending it back. The wheels are plastic, don't tighten like they should. It probably works good if you have a golf course lawn. Not pleased
Response from itoolmax.comAug 31, 2026
We are sorry that this 3-in-1 trimmer did not meet your expectations and that the issue with the plastic wheels failing to lock properly resulted in a poor experience. Please contact our customer service team via email with your order number, and we will guide you through the return process. We will also forward your feedback to our product team for review. Best regards, iToolMax Team
Report
Mike & Carrie D.
Aug 23, 2026
If I could leave 0 stars about the weed…
If I could leave 0 stars about the weed trimmer, I would. I followed all the instructions in how to assemble. This thin is a joke. Its so bad, it's almost comical. Except for the fact that it seems like the company is taking advantage of elderly people who really need a light tool to use. I used 1 time. It broke right away. It is so wobbly that it is dangerous to use. I have emailed several times, and on different platforms. All I want is a refund. So disappointed that this is not being resolved
Response from itoolmax.comAug 31, 2026
Hello, We sincerely apologize for the poor experience. Data is not shared across platforms, and since the name you provided was abbreviated, we were unable to locate the corresponding order number, resulting in a delay in resolving your after-sales issue. If you find email communication inefficient, you are welcome to contact us via our online customer service channel, where we will prioritize addressing your issue. Best regards, iToolMax Team
Report
V H.
Aug 21, 2026
I order the weedeater/mower on 7/31/26
I order the weedeater/mower on 7/31/26. Had one message it was being sent and a tracking number which did not track… have heard nothing since. Furthermore, can’t find message or order… it’s as if they have been erased. Please reply.
Response from itoolmax.comAug 31, 2026
.
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Dwayne P.
Aug 20, 2026
I wish I would have checked these…
I wish I would have checked these reviews before making a purchase. Terrible customer support! Ordered 3 Aug and still have not received item. I can't even track, because the tracking number is messed up. Sent multiple messages and even filed a complaint with the BBB. I would not recommend dealing with this company.
Response from itoolmax.comAug 21, 2026
Hello, We apologize for the unpleasant experience. Our customer service representative has verified the status of your order, and we will contact you via email with the details. Please keep an eye on your inbox. Thank you. Best regards, iToolMax Team
Report
EF
Aug 18, 2026
WORST COMPANY EVER
WORST COMPANY EVER. DO NOT BUY THEIR PRODUCTS. THEIR WEBSITE PROMISES A 30-DAY, MONEY BACK GUARANTEE, BUT THEY DON'T HONOR IT OR EVEN RESPOND TO REQUESTS. We didn't like the product and sent numerous emails asking for a refund the day after we got it. NO RESPONSE. Wrote a terrible review on Trust Pilot. Only then did they tell me to send photos and they would process the refund. Sent 14 photos. STILL NO REFUND OR RESPONSE FROM THEM. TERRIBLE COMPANY. NO INTEGRITY. AND PRODUCT WAS CHEAP.
Response from itoolmax.comAug 21, 2026
Hello, We sincerely apologize for the poor experience. Data is not shared across platforms, and since the name you provided was abbreviated, we were unable to locate the corresponding order number, resulting in a delay in resolving your after-sales issue. If you find email communication inefficient, you are welcome to contact us via our online customer service channel, where we will prioritize addressing your issue. Best regards, iToolMax Team
Report
Teresa B.
Aug 17, 2026
Defective Weed Whacker -Poor Customer Service
Jot as advertised. Motor would not hold up under normal use. Battery would not stay charged. Had a hard time getting a response from Customer Service email. No telephone number to contact. Would not authorize return under 30 day return policy. Devise is defective and does not work. Finally got auth to return after i sent photos of devise but had to pay shipping for piece of crap. Never use this company for anything.
Response from itoolmax.comAug 21, 2026
Hello, We sincerely apologize for the poor experience. Data is not shared across platforms, and since the name you provided was abbreviated, we were unable to locate the corresponding order number, resulting in a delay in resolving your after-sales issue. If you find email communication inefficient, you are welcome to contact us via our online customer service channel, where we will prioritize addressing your issue. Best regards, iToolMax Team
Report
LINDA A.
Aug 15, 2026
I’m trying to get in touch with…customer service
I’m trying to get in touch with customer service but it seems that you are not standing behind your product, the machine I received it unusable. So what exactly is going to happen now
Response from itoolmax.comAug 17, 2026
Hello, Upon verification, we found an order currently in transit for a customer sharing your name. Additionally, we have not received any after-sales inquiries regarding the product. Please confirm your order number and provide a detailed description of the issue you are experiencing; you can contact us via email or online chat. Thank you. Best regards, The iToolMax Team
Report
Cristina H.
Aug 15, 2026
Poor quality and cero costumer service…
Poor quality and cero costumer service . You can’t even leave a google review. There is no way you can get a return label to get refund . This is a scam Chinese company that promises everything and products are really bad . Di not buy here .
Response from itoolmax.comAug 17, 2026
Hello, We sincerely apologize for the unpleasant experience. We have assigned a dedicated representative to handle the after-sales process for your order and will provide a satisfactory solution as soon as possible. Please keep an eye on your email. Best regards, The iToolMax Team
Report

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