itoolmax.comReviews of itoolmax.com

Order No 63370. The company did asked me to email them in which I did and they haven't got back to me. I thought their policy is customer care and well get back to you within 24 hours but this has been over 100 hours.

Terrible customer service! They don’t honor their return policy! Sent several emails for a return authorization on a product that is brand new in the box! I finally get an email asking for pics of the product. Which option do I choose I was asked 1 was keep it with a 15% discount or 2 a full refund but I had to send pictures. I did exactly what they asked. I’ve sent them emails since then but no response. This is a shady company and I would NOT do business with them. Oh, also the product looks almost like a toy, very flimsy looking!

My order #54989 was never delivered. I placed my order 5/29/2024. I was sent a tracking number via email stating that my order would be received 6/5/2024. The tracking made it all the way to my state. Then, was never loaded on the truck for delivery. I reached out to itoolmax several times receiving no response. I filed a complaint with the BBB. Then, I received an email from itoolmax stating that they were sending another package though I'd requested a refund. They gave me the exact same order number (which let's you know that they never sent a new package). I still have not received my order or the refund that I requested multiple times. I have informed them that I purchased lawn care tools from Walmart but they still refuse to refund my money. I still have all correspondence and tracking info proving that I never received anything. The tracking still says arriving June 5th, 2024.

Waiting on my money returned to me $169.97, been waiting since 5-30-24. Today's date is 7-15-24. Do Not order from Itoolmax. They are a fraud. There's no working phone number for them. Company is from China. Only way of contact is thru email in which no reply. Stopped payment at my bank. Then I heard from a bot that this company uses... They begged me to remove my reviews, I Will Not. Bank released funds to them now I want my full Refund back. I want FULL REFUND NO CRAP ABOUT ANY FAKE CHARGES. Anytime I see an ad for ITOOLMAX ON FB, IG OR ANY OTHER SOCIAL MEDIA SITE, I WILL POST DO NOT BUY.... BEWARE OF THIS COMPANY... CHINA COMPANY.

Follow up to my last review got an email reply promised me a new part or new saw still waiting , they also remove bad reviews from the website as I said before they are SCAMMERS

I purchased solar Street lights from this company and when they arrived one was smashed beyond use. I EMAILED THE COMPANY and they wanted photos, which I sent to them. Since then they have ignored any form of contact (Ghosted me ) complaints placed on their facebook,adverts about their service have resulted in my account being suspended. BEWARE OF THIS COMPANY IT IS COSTLY. 😕😒😡

I ordered my 4 in 1 jump starter on June 20 and it hasn't arrived yet. I've sent the company 2 emails and they haven't responded. I'm in Australia.

continue to ask me for photos of the box of tools they send me where their was no charger. I have send photos twice but they dont react and they havent send me the charger. Swindel company just keeping asking questions but dont deliver what I payed for!!!!