itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

itoolmax.com reviews

Showing 409 reviews with 1 star · Clear filters

Annette R.
Sep 22, 2024
Paint won't come out of sprayer.
I purchased paint spray gun several months ago. I tried everything that the instructions mentioned. The paint won't come out. I am so disappointed. I gave up and hand painted my garage. I was looking for any videos to help but didn't find anything. Its seems to be a piece of trash. Buyer beware.
Response from itoolmax.comSep 23, 2024
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. Have you contacted us at [email protected]? What is your order number? We will arrange a specialist to follow up on your order after-sales. If you are in a hurry, you can contact us online (we promise to respond within 24 hours) or send an email to [email protected].
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richard P.
Sep 22, 2024
I ordered a replacement battery and…
I ordered a replacement battery and have yet to seeit
Response from itoolmax.comSep 23, 2024
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. What battery did you order? What is your order number? We will check the order status for you. If you are in a hurry, you can contact us online (we promise to respond within 24 hours) or send an email to [email protected].
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customer
Sep 21, 2024
SINCE RETURNING MY ITEM FOR A REFUND
SINCE RETURNING MY ITEM FOR A REFUND. ITOOLMAX IS CLAIMING THEY DIDN'T GET IT. I SENT THEM THE USP PROOF OF DELIVERY. AND NOW THEY JUST SENDING ME A FORM NOTE SAYING THE SAME THING. " WE APOLOGIZE FOR YOU INCONVENIENCE WE WILL RETURN MY FUNDS SOON'. IT'S NOW BEEN 6 WEEKS. THEY HAVE NO INTENTIONS OF REFUNDING MY MONEY. THEY ARE THIEVES AND SCAMMERS. THE NEW EXCUSE IS THAT THEY DONT HAVE MY CONTACT INFORMATION. THIS IS NOT TRUE. I WONDER WHAT THE NEXT EXCUSE WILL BE. MAYBE IF THE CHAT ACTUALLY WORKED ON THEIR SLEEZY SITE, OR THE PHONE WAS ACTUALLY ANSWERED, OR THEY RESPONDED TO THE CUSTOMER SUPPORT EMAIL. I AM WARNING YOU. IF YOU ORDER FROM ITOOLMAX, YOU WILL REGET IT .
Response from itoolmax.comSep 24, 2024
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. However, we have received multiple comments about your order, but we still don't know your order number and cannot follow up on your order in time. Can you leave your order number or email address? We will arrange for a specialist to contact you personally to follow up on this order for you and give you a satisfactory service. If you are in a hurry, you can contact us online (we promise to respond within 24 hours) or send an email to [email protected].
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Darla
Sep 17, 2024
Think I have been SCAMMED
This is the 4th time I have tried to contact someone about my purchase of the 3-1 grass trimmer!! I paid for this on Sept 1st, it is now Sept 16th!! I have sent 3 other emails but no response. I never received a confirmation number. There is no phone number to call and check on my purchase. I am beginning to think this is a Big Scam and I have been duped out of $150.00!!! Please don’t send a “form letter” like I have read on all the other comments. I want to know where my merchandise IS and WHEN I will receive it.
Response from itoolmax.comSep 18, 2024
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. Could you provide us with your order number? We will check the order status for you and respond to your email as a priority. Thank you. If you are in a hurry, you can contact us online (we promise to respond within 24 hours) or send an email to [email protected].
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y P.
Sep 5, 2024
Jump starter aircompressor
Product besteld , werkt niet , reageren niet op e-mail voor een retour bewijs . Geen contact mee te krijgen 😡
Response from itoolmax.comSep 10, 2024
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. Is your order number #74483? I checked our mailbox and did not receive any feedback about your product failure. We will arrange someone to follow up on your order after-sales matters. Thank you. If you are in a hurry, you can contact us online (we promise to respond within 24 hours) or send an email to [email protected].
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Robert F. Z.
Sep 4, 2024
Couldn't give it no stars
Couldn't give it no stars, which they deserve. Products are junk. No response from them.
Response from itoolmax.comSep 6, 2024
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. Regarding your order, we will arrange someone to follow up on your order after-sales matters. However, we cannot find your order and cannot check your email to contact you. Perhaps you can contact us. If you are in a hurry, you can contact us online (we promise to respond within 24 hours) or send an email to [email protected].
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Joshua
Aug 29, 2024
This itoolmax is totally SCAM
This itoolmax is totally SCAM! GOD DAMN IT. I purchased a tool cost $116 and have not received it. Try to contact them for online support and no one responded. How can I get my money back? This itoolmax is BS. Don't buy anything from them.
Response from itoolmax.comAug 30, 2024
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. Under normal circumstances, when your order is successfully placed and the package is shipped, we will send you an order confirmation email and an order shipment email to the email address you filled in when placing the order. If the email address you filled in is incorrect, the email will fail to send. Or if the email address you filled in is an old email address that is no longer in use, you may not have received the email. I checked our online chat and all of them have been replied. If you are in a hurry, you can contact us online (we promise to reply within 24 hours) or send an email to [email protected].
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Louise B.
Aug 29, 2024
iTool max is a complete SCAM. The have a 30 day money back guarantee, but their game is to just keep emailing (slowly) back and forth until your 30 days is up. This tool is junk!
iTool max is a complete scam! Do not place an order with these people! They have a 30 day guarantee and they STALL! I told them that the tool is so cheaply made that it is dangerous. They offered me a discount to keep it. I refused and told them that I don’t want it. They offered another discount (15%, big deal) and told me to sell it or give it away. I started emailing them daily and the quit messaging me back. This trimmer is total JUNK! If you can actually get it running you are liable to injure yourself! I want a FULL REFUND AS PROMISED WHEN I PURCHASED THIS PIECE OF JUNK! Already contacted my Credit Card company. Next, I am opening a complaint with the BBB.
Response from itoolmax.comAug 30, 2024
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. We have a 30-Day Money-back Guarantee, and you can apply for a refund as long as the product is not damaged. Since I cannot find your order number, I cannot follow up on your order directly. Can you provide the order number? Our account manager will contact you personally and follow up on the order for you. If you are in a hurry, you can contact us online or send an email to [email protected].
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