Steve W.
Ordered Log splitter a month ago and…
Ordered Log splitter a month ago and not received. Got a random email from you saying it’s showing on our website as delivered. Nothing received and judging by a lot of recent reviews it is either a scam or a very incompetent company and the products sound poor quality when they do arrive.
Response from itoolmax.comJan 20, 2025
Hello! We fully understand your dissatisfaction and feel deeply guilty for the inconvenience caused to you by our problem. Here, we would like to express our sincerest apologies to you and hope you can accept them. I would like to confirm with you, is your order number #95779? I have just carefully checked the logistics of the order and found that the package has been successfully delivered to your local post office on January 8 and is currently waiting for you to pick it up. Please communicate with the post office as soon as possible and pick up the package ASAP. Thank you very much for your understanding and cooperation. If you have any questions or need help in the future, you can contact us online at any time. We solemnly promise to reply to you within 24 hours.

