iToolMax provide our customers with Inovative and Quality GardenTools, Automotive-tools,Power Tools which will make their life easier in numerous areas in their day-to-day routine. We offer FREE delivery on all orders, a 30 Day RISK-FREE Trial on all products, and 100% Customer Satisfaction.
itoolmax.com (itoolmax.com) has 734 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Furniture Stores · Indio, California
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Showing 409 reviews with 1 star · Clear filters
Glen S.
poor product and poor customer service
Response from itoolmax.comAug 18, 2025
Hello Glen, We apologize for the negative experience you experienced. We've verified your order, and our customer service team said they're following up, but we haven't heard back from you since. You can contact our customer service team again, and we'll follow up with you. Thank you. Wishing you all the best. iToolMax Team
Alan R.
Bought product, no idea when to be delivered, no response from customer service, even to ask for money back Still no tracking information, its now 8 days later Its Thursday now, no change in tracking status, I would never buy from this company again and their customer services does not exist
Response from itoolmax.comAug 11, 2025
Hello Alan, Sorry for the inconvenience! Due to a slight delay in processing mail over the weekend, we've confirmed your order is on its way. We appreciate your patience. If you have any questions, we're here to answer them. If you're in a hurry, you can contact us online and we'll respond within 24 hours. All the best. iToolMax Team
Robin W.
Order # 104954 don't work won't even turn. Would like a refund.
Response from itoolmax.comAug 9, 2025
Hello Robin, We apologize for the inconvenience you experienced. However, I checked your order number using your name and found it's not #104954. Please confirm and contact us at [email protected]. Thank you. All the best. iToolMax Team
mark C.
total lie , total junk, poor quality , poor performance, just plain old pc of junk
Response from itoolmax.comAug 9, 2025
Hi Mark, We apologize for the inconvenience you experienced. We've received your email regarding the issue you encountered, and our after-sales team has prioritized following up on your situation. Please check your email. Thank you. All the best. iToolMax Team
Octavia K.
DON'T WASTE YOUR TIME OR MONEY. Bought the 3 in 1 grass trimmer. Cheaply made with cheap materials. Wheel popped off first minute of use. Attachments are like toys. Customer support take days to respond using the ploy of using up time for return window. Took it back to WalMart who took it back immediately.
Response from itoolmax.comAug 11, 2025
Hello Octavia, We're sorry about your shopping experience. However, we're unable to track your order. Please confirm your order and contact us via [email protected]. Once we confirm your order, we'll prioritize your follow-up. All the best. iToolMax Team
Alex W.
• The telescope pole is not long enough • The suction power of the unit is very weak • And the most damaging issue is that the unit turns on automatically when in the water, but it does not turn off when out of the water…only stopping when the battery runs out and I am sure in In time will damage the pump. Company is refusing a full refund even when I offer to send the unit at my expense back
Response from itoolmax.comAug 4, 2025
Hello, We apologize for the inconvenience you experienced. Is your order number #125539? We've prioritized your follow-up, so please check your email. We'll do our best to resolve the issue. All the best. iToolMax Team
Sue W.
Purchased a JB6001 Brushless lawnmower after waiting about three weeks and after contacting itoolmax it finally arrived. The next day used it for 20 mins and it fell apart literally. Customer service terrible, one email a week if yo are lucky. Wouldn't honour there 30 day money back guarantee tried to say I had overused it and offered to send me a new part if I paid fifty pounds for the postage. DON'T TOUCH THIS COMPANY with a barge pole.
Response from itoolmax.comAug 4, 2025
Hi Sue, Thank you for your feedback. We reviewed your purchase history and found that you purchased our 3-in-1 cordless grass trimmer in July 2024 and replacement blades in March and June 2025. While we value your feedback based on your long-term support, we reserve our opinion on this review. If you encounter any issues, please feel free to contact us and we will be happy to resolve them. All the best. iToolMax Team
Teresa E.
Ordered 2 outdoor solar lights. After reading directions could not put in direct sunlight and was not waterproof. Contacted the company on day 13 (30 day money back guarantee) they said since I had had the product so long they wanted pictures. So I send pictures of the return. Now they want me to keep product give me 30% off my bill, and for me to gift it to someone else. I have already disputed it with my Credit Card, hopefully with all the email proof I can get a refund thru my C.C. BIG SCAM POOR CUSTOMER SERVICE UNETHICAL BUSINESS PRACTICES.
Response from itoolmax.comJul 30, 2025
Hello Teresa, May I confirm if your order number is #135077? First, I'd like to clarify the product specifications for you: 1.The product is designed for outdoor environments with direct sunlight, such as roadsides, outdoor sports fields, and other similar areas. 2.As a product specifically made for outdoor use, it is waterproof provided that it remains intact. Therefore, the issues you mentioned should not occur in theory. We suspect there might be some incorrect information in the instruction manual included in your package. If it's convenient for you, could you please share the content of the manual with us? We will verify and handle it as soon as possible. Thank you for your cooperation~ All the best. iToolMax Team