iToolMax provide our customers with Inovative and Quality GardenTools, Automotive-tools,Power Tools which will make their life easier in numerous areas in their day-to-day routine. We offer FREE delivery on all orders, a 30 Day RISK-FREE Trial on all products, and 100% Customer Satisfaction.
itoolmax.com (itoolmax.com) has 734 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Furniture Stores · Indio, California
Excellent
Furniture Stores · Culver City, California
Excellent
Furniture Stores · Van Nuys, California
Excellent
Furniture Stores · Oxnard, California
Excellent
Showing 409 reviews with 1 star · Clear filters
Elena
Didn't like the product. wanted to return. Hard return policy and you have to pay. Would not recommend.
Response from itoolmax.comDec 9, 2025
Hi, We’re sorry to hear the product didn’t meet your expectations and that our return process caused frustration. We value your feedback and will review our return policy to improve the customer experience. Thank you for sharing your thoughts with us. All the best. iToolMax Team
Mark M.
I rarely write a negative review and usually just put it down to my fault for being duped..However, the rechargeable pool cleaner was not cheap and is absolutely useless! The videos are misleading. It is too short (not 1.8m), flimsy, tiny! Certainly not sucking leaves, let alone acorns ..No response to an email.
Response from itoolmax.comDec 9, 2025
Hi Jennifer, Thank you for providing the information. However, we have been unable to locate your order or related correspondence using the name, email address, and transaction ID you supplied. It is possible that the product you purchased was not ordered through our official website. Please verify the accuracy of your order details and delivery information. You may contact us at [email protected] for further assistance. All the best. iToolMax Team
Sc
Ordered 3 in 1 Cordless Rechargeable pool cleaner on 12 October Absolutely no reply to emails to begin with Finally received product on 5 Nov Purchased this with 30day free trial or money back guarantee if not satisfied with product It is not suitable Too small and not very powerful Maybe ok for above ground pool Numerous emails to and fro but cannot get return info from Itoolmax No customer support at all Very unhappy
Response from itoolmax.comNov 26, 2025
Hello, We apologize for the unpleasant experience. Could you please provide your order number or email address? This will help us contact you and prioritize your after-sales support. Alternatively, you can contact us online or send an email with the subject line "Order Number + Review". We will handle your request with top priority. Thank you! All the best. iToolMax Team
Michelle B.
This has been an overall terrible experience. It took almost a month to get my pressure washer and when I did get it, it is not well made. Flimsy plastic, broken packaging, etc. I have requested a return label and instructions and a refund and am getting the run around from their customer service. They wait almost a week to answer my emails and then keep asking for pictures, etc. which is not how the return policy reads. I have filed a complaint with the BBB. I do not recommend. The only thing that has been quick and easy was how fast my card was debited for the purchase. Awful customer service! Stay away!
Response from itoolmax.comNov 21, 2025
Hello, We sincerely apologize for the inconvenience caused! Your after-sales issue has been prioritized. We suggest you contact us via email so we can follow up on your request promptly. Thank you for your understanding! All the best. iToolMax Team
Consumer
Jeg har købt en Flying witch som hænger på et metal rør der er kosteskaft, Heksen er med lyd der skulle aktiveres når man går forbi den. Den har kun lyd hvis du rører den på næsen el hovedet. Den kan heller ikke hænge på skaftet uden at dreje rundt om skaftet. Skaftet har et spyd der skal i jorden og er ALT for lille til at holde skaftet og heksen. Jeg har henvendt mig til Itoolmax afskellige gange uden retur svar. Nu har jeg fået et beklagende retur svar hvor de tilbyder mig 10% retur. Jeg gav 998kr😳 Det har jeg afslået på mail men hører intet retur. Virkelig dårlig service. Køb ikke noget hos dette firma. Det svar firma skriver er ikke korrekt. Jeg har skrevet til support og de har svaret på min mail. De vil have et billede af købet der ikke virker inden de kan gøre noget. Dette svar har jeg lige modtaget.
Response from itoolmax.comNov 14, 2025
Hello, We apologize for the inconvenience. However, we are unable to find your order information, and we have not received a response to our request for it. If you need this issue resolved as soon as possible, please send an email with the subject "Order Number + Review" to [email protected]. We will prioritize following up on your email once we receive it. Best wishes. iToolMax Team
Adam P.
No Customer Service!
Response from itoolmax.comNov 11, 2025
Hi there, Thank you for providing your information! However, we’ve checked our records (both email and online communications) using the email address you shared, and unfortunately, we couldn’t find any prior contact history. We also could not find any related orders for you. Could you confirm if you’ve reached out to us before? If you have any questions or need assistance, feel free to email us at [email protected] or connect with our online support team. Best regards, iToolMax Team
Momamea
I’m so frustrated that I fell for this vendor. If prices are too good to be true, there’s a reason. The product I purchased was nothing like the “customer photos.” It came missing several parts and an instruction manual. (I had to look one up online.) The product is completely unusable and is simply rubbish. Buyer BEWARE!
Response from itoolmax.comOct 27, 2025
Hello, We apologize for the inconvenience you experienced. What product did you order, and what accessories were missing? After receiving the package, did you contact our customer service team to explain the situation? In the case of missing accessories, as you mentioned, we will verify the situation and resend the missing accessories free of charge. Please contact us by sending an email with the subject line "Order Number + Review" to [email protected]. Thank you for your cooperation. All the best, iToolMax Team
Paul B.
Ordered a battery and charger for my tiller after about 3 weeks I received the wrong item from China. Parcel says battery and charger when opened I found a irrigation timer, I await a reply. As advised I opened the box and low and behold charger and battery were inside, I question why you never included a note explaining the timer box was only for protecting my ordered items, any how I’ve got what I ask for, thank you.
Response from itoolmax.comOct 29, 2025
Appreciate your follow-up! Happy you got your ordered items, and we apologize for missing a note on the timer box’s purpose.