itoolmax.comReviews of itoolmax.com

I ordered a 16 inch shovel on December 18th. Their website states that shipping is within 1 to 3 days. I still have had no notification that the item shipped. I have been trying to send emails to their customer support website and nobody gets back to me. Reading all of the review from people that are or have been in the same situation as me, it is very frustrating. I just wish somebody could get back to me to let me know if the item has shipped or if not when it might be. Yesterday I received an email from ITool Max that my order was going to be shipped, and I would receive another email with a tracking number. Today I received a UPS tracking number and notification that it was shipped.

Placed an order on 12 17 25 for a 12 inch power shovel have not received it no information on order status shipping status anything like that Contacted support have not heard nothing back from anybody no tracking number very dissatisfied

I bought a Cordless grass trimmer and from the beginning I had problems with batteries, I bought 2 of them, but they didn’t last as long as promised and I had to recharge more than twice a day to cut my 400 square meters garden. The company has been very kind replying me but there were no solution that could apply to my needs and I do still have the products laying there because I cannot use it!! 1 stars for the product, 4 stars to the company because they always replied!!!

Horrible experience trying to return product Customer service will delay responding and then continue to repeat themselves to prolong and complicate the process I have been trying for a month to return my product and they now send 2 back to back emails the first one stating their answer is to send me 2 more of the same product I have been trying to return...but the best part is in that email they ask if I would like to have them sent even though the very next email from them that came directly after the first email is shipment status !! Giving me NO time for me to respond Complete joke of a company Do not purchase product unless you intend on keeping regardless of poor quality

Update - We received one week ago. It worked once and now does not work. I have requested to return and receive a refund. We will see if that happens. This was a gift. So embarrasing. Update-received email overnight that they are shipping. We will see. I placed an order on 12/14. I figured I wouldn't get in time for Christmas but was hoping maybe New Year's. After reading all the reviews, I became concerned they are a scam so I contacted 3 times for a status or at very least a response to calm my fears that I lost my money. No response. No phone number. I think I've lost my money and also have to purchase another gift. I've never dealt with a company like this if it even exists. I don't recommend. They've really ruined my holiday.

I recieved the snow shovel on Dec 10. When it came it was broken and unusable. 1 week and 4 emails later to customer service they have not responded. Dec 22, 2025 New response from Itoolmax. We'll see how this goes. Itoolmax has said they will send a new top cover for the snow shovel. I have to replace it myself. Sure hope this goes well. I'm not a mechanic and no nothing about wiring. So we"ll see.

It took to long and it wasn't resolved. Look at the original date I sent the complaint. I was told the improvement part was Out Of Stock and it was on Back Order; never heard anything until I inquired months later. I got the run around from 3 different people in your company. I had to prove the emails existed which I Did. After that I still didn't receive the part. Your company said thet thought I received it. Cause I hadn't said I did.

I purchased an item that I wanted to return. Multiple responses were that I should sell it or give it as a gift. After many months of the same message from them, they agreed to give me a 30% refund. Their website said 30 day return and I tried to initiate a return 1 day after I received it.