itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

itoolmax.com reviews

Showing 409 reviews with 1 star · Clear filters

Wade
Jan 16, 2026
I purchased an $99 item in early…
I purchased an $99 item in early December of 2025. I've emailed their customer service at lease 5 times, even telling them I would need to file complaints if I did not get a response. ZERO response after 4 weeks if seeking tracking information, or even a response. SCAM ALERT!!!
Response from itoolmax.comJan 20, 2026
Hello, We apologize for the inconvenience. Because we were unable to directly access your order number, we were unable to follow up on your order. Please send an email with the subject "Order Number + Review" to [email protected], and we will prioritize your request. Alternatively, you can contact us online; we promise to reply within 24 hours. Best wishes, IToolMax Team
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Nick
Jan 16, 2026
8 emails and no response. CS sucks.
I ordered the electric shovel some time ago and still have not gotten it! I have emailed the company 8 times and have not even gotten a response. Wouldn’t trust this company and I haven’t even gotten the product!!
Response from itoolmax.comJan 20, 2026
Hello, We apologize for the inconvenience. Because we were unable to directly access your order number, we were unable to follow up on your order. Please send an email with the subject "Order Number + Review" to [email protected], and we will prioritize your request. Alternatively, you can contact us online; we promise to reply within 24 hours. Best wishes, IToolMax Team
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Debbie
Jan 13, 2026
Would Like an Answer
Time frame of Snow Shovel arrival does not match site. Ordered in December 20, 2025. Have emailed and called and left a message. No response. Item still being heavily advertised. This is not my order number. I did receive an email indicating it was shipped, but in checking the tracking OnTrac received data only they had not received it from the sender. Package has not been picked up by carrier.
Response from itoolmax.comJan 14, 2026
Hello, We sincerely apologize for the unpleasant shopping experience we brought you. May we confirm if your order number is #186372? This order has been dispatched and is expected to arrive within 5 working days. Please keep an eye on the delivery notifications. Best regards, iToolMax Team
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Tammy R.
Jan 11, 2026
DO NOT BUY
Unfortunately, I have to give one star. I would give ZERO if I could. I ordered a power shovel on 12-15-25. I have not received it, have gotten no shipping updates, nor have I gotten responses to the two emails I sent. They sure were quick to charge my credit card, though. I have contacted the credit card company, and the BBB is next.
Response from itoolmax.comJan 14, 2026
Hello, We are truly sorry for the inconvenience caused. I have assigned a specialist to prioritize your order and have replied to you via email. Please check your email and contact us through email. If it is urgent, you can also contact us via chat; we promise to reply within 24 hours. Best regards, iToolMax Team
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Mark S.
Jan 11, 2026
I ordered the 16” power snow shovel and never received it
I ordered the 16” power snow shovel on 12/31/2025 and never received it. Order 189310. I’ve emailed more than once and never received any response as well. Think I’ve been duped? BBB reports this company maybe scamming people!!
Response from itoolmax.comJan 12, 2026
Hello, We're so sorry for the inconvenience. I've checked your order, and it has been shipped. Order tracking information will be sent to you via email. Please check your inbox. All the best, iToolMax Team
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Michelle B.
Jan 9, 2026
No response for return
I emailed them multiple times regarding a return I needed to make. Ignored on all communication. Their site says to get approval to return by emailing them. I'm sure they will wait until my 30 day return policy is past and then tell me I can't return it.
Response from itoolmax.comJan 12, 2026
Hello, We are truly sorry for the inconvenience caused. I have already notified our customer service staff to prioritize your order, and we will contact you via email. We are committed to providing you with a satisfactory solution. Please check your email. All the best, iToolMax Team
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garyh
Jan 5, 2026
Never received my order
I ordered this product and was charged on December 10th. I received a confirmation but nothing further. I have not received the product and have had no response to my emails or voicemails. Be very careful with purchasing this product. I'm starting to suspect a fraud.
Response from itoolmax.comJan 12, 2026
Hello, We sincerely apologize for the inconvenience. However, we were unable to find your order. Please send an email with the subject "Order Number + Review" to [email protected]. If it is urgent, you can contact us online, and we guarantee a response within 24 hours. All the best, iToolMax Team
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Phyllis C.
Jan 2, 2026
WORST COMPANY TO RETURN SOMETHING
WORST COMPANY TO RETURN SOMETHING! YOU TOOK MY MONEY FAST ENOUGH! FINALLY AFTER SIX WEEKS OF EMAILS I GOT A RETURN ADDRESS AND IT HAD TO BE MAILED WITHIN 2 DAYS AND PICTURES OF THE SENT PAKAGE SENT TO THEM . THEY DO NOT ESEND A RETURN LABEL .... WORST COMPANY I BETTER RECIEVE MY REFUND
Response from itoolmax.comJan 4, 2026
Hello Phyllis, We sincerely apologize for the unpleasant shopping experience. Regarding your return, we have communicated with the relevant departments to verify: due to the unclear tracking number information on the return slip, we are temporarily unable to track the package's shipment and therefore cannot proceed with the return process. Our after-sales specialist has sent you an email explaining this matter; please check your inbox. If you have any further questions, please feel free to contact us via email; in case of emergency, you can also consult us directly through our online channels, and we promise to respond within 24 hours. All the best. iToolMax Team
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