itoolmax.comReviews of itoolmax.com

First of all if you are considering a purchase from this company look at their reviews on their site. The majority are for Anonymous individuals. There are 347 reviews on the BB site and 58% are 1 star. All with similar issues, poor quality, no response to complaints and denied information and refunds. I ordered a small tiller it took forever to arrive yet they charged my CC in advance. My story is similar to all the unhappy customers. Delayed delivery, product breaks immediately, no documents enclosed with the product, no warranty document. They sent a replacement head it breaks in the same place as the first one. I ask for full refund based on their 365 day guarantee, 30 day guarantee refund. Instead I get emails first telling me pay more for a bigger version of their poorly designed product. Then they claim I am using it incorrectly and it's only for loose soil! I would not need a tiller if the soil was loose and they advertise it on solid soil and thick grass. More false advertising.. I file a complaint with my CC, they then offer a full refund but only if i cancel the dispute. We go back and forth on this. My CC said since you have it in writing, they recommended I cancel the dispute. First Itool said they did receive the cancellation. Then next day they claim it is still active. They have provided dishonest information to my CC. They finally claimed they will refund my money but it can take 75 business days. The most dishonest group ever. Now they claim I have not returned the product. Yet they never asked me to return it nor did they responded to my email asking about this. I have fled a complaint with the FTC and will with other organizations. I recommend everyone that has experienced similar problems do the same. They are dishonest and scammers. DO NOT LET THEM STEAL YOUR MONEY!

Cheapest, most flimsy yard product I've ever purchased. They wanted pics, sent them and the blade they stated as bent was never attached or used. Put this together with circular blade and used less than a minute. Then they wanted $20 for a blade attachment and stated I had to pay postage. But they did offer 30% discount, which I'm waiting on. Prolonging this refund?! Save your time and money, pass this company up!

Do NOT, under any circumstances, purchase anything from this company. The products are poorly made and they do not do perform as advertised. They state they have a "30 day risk free" and "money back guarantee within 30 days of reciept" but they actually do not follow that. The customer service is by far the worst I have ever dealt with. I wouldn't even give them one star but that is the lowest you can go to review.

Ordered the cordless weed eater with wheels. Assembled it upon receipt, charged the two batteries and my wife tried it. It's light-weight with two flimsy wheels mounted to a thin plastic blade cover. The quality is substandard, not acceptable for use beyond a small patch of grass . After my wife's experience I contacted itoolmax. I was told they wanted the item cleaned and returned in the original packaging. I was asked for pictures. I sent pictures. I was told if it had any signs of use it was unacceptable. It was used for about five minutes. I was offered a thirty percent credit. Their 100% satisfaction guarantee is a lie. I would not recommend anyone buy this unit and not purchase from them. I will not. Similar unit is on the web for a lot less cost. They later added for pictures of each individual part, blades etc. None of those except the one saw blade was ever used. I don't have time to play games with them. You shouldn't either. Lesson learned. Their ad video is very well done but the actual unit I received is junk.

Never received the product i ordered and my credit card was already billed 3 weeks ago.

I ordered it off of the internet against my better judgment I received a defective item that has a silver cap on it with a useless tool that is supposed to be used to get the bolt off which it doesn't it just spins around now I have had a series of 10 emails back and forth and they want a video they want pictures I've sent them pictures my phone will not do a video now they are refusing to send me a label so I am going to send this back to the city of industry and I want my money back I don't anticipate I will get my money back but I can assure you I will be all over social media about i-tool Max in their junk

Do your research before buying from this company. The product I received was cheap, flimsy, poor quality, very different from the description, and did not work as advertised. Returning it has been a nightmare. Customer service keeps demanding additional photos, creating an endless back-and-forth. On top of that, I would have to pay for return shipping, which is not worth the cost of sending back a $150 product that is essentially useless, and wait for them to examine the product to approve a refund. Now I'm out $150 and stuck with a product I can't use. Worst customer service experience I've had. I would not recommend this company or buy from them again.

This is an absolute scam. Don't buy from this company unless you like wasting money. Item broke in the first 5 minutes of usage. Company won't refund my money or return my messages. I'm out $432.00.