itoolmax.comReviews of itoolmax.com

If I could give the a no star they would definitely get it. Been trying to cancel an order for 3 weeks now and they keep sending back discount emails instead. Item hasn't even shipped yet. Plus you only get the emails at 3 am in the morning eastern time so that tells me even though this company is in California they are using China for their ripoffs! All I want is the order cancelled and my money back!! Don't ever buy from them!!

It is terrible company, they do not respond. I ordered a tiller/cultivator from the company. On the website, it was showing up as Green Box labeled "Micro" and I kind of thought that the product was what I needed and then they have 30-day money back guarantee. The product was delivered on April 22, 2026 in a cardboard box without any list of items and with no manual. I tried to contact them, they responded asking me to send them pictures, I sent the pictures. According to them, the first set was blurred even though they attached a clear picture to the reply. I sent another email with revised pictures and since then, they did not respond at all. Additionally, they took picture of the "Micro" box off of their website to falsify my claim. PLEASE DO NOT BUY FROM THEM, THEY ARE NOT GOING TO HONOR THEIR RETURN POLICY and you will be left footing the bill for a product that you are not sure that you ordered and they will not follow up with you.

Cannot seem to get tracking info on my order. No response to emails. Seems to be a scam. I do not know is I can get my money back.

I sent two messages to inquire about the cordless lawnmower, but no commutation was received from my contact.

Horrible company with nonexistent customer service. Ordered a lawnmower back on April 18th, have contacted them 3 times for either shipping information or a refund. No response. It's businesses like these that make people hesitant to order online. Do yourself a favor and stay away from this company.

Terrible! Took the money for my lawn mower out of my bank account without my permission. Product stuck in shipping with no tracking information. It’s been 10 days and I’ve sent many emails without a response, including my recent request for a refund. So disappointed that they stole the money without the lawn mower, which I need quite badly.

This company sucks I paid $240 for this item and didn’t even get the charger for the batteries so I can’t even use what I have. I need to mow my grass because my apartments charges me $20 to cut my grass. I have emailed and messaged them and they still haven’t contacted me back. And they have no phone number. This is crazy. I wouldn’t recommend this company!!!

Order and related charge showed up on my credit card for a random tiller I did not order. Cannot get an email response, they dont respond to the request for contact submitted on their site. I now have to go through the dispute process with my bank, get a new credit card, etc. Sham and Scam!!!