itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

itoolmax.com reviews

Showing 409 reviews with 1 star · Clear filters

Roger B.
Jul 5, 2026
I thank Trustpilot for the help I…
I thank Trustpilot for the help I received with my previous message concerning Itoolmax. They responded with a 10% credit if I would keep the garden stool. Then an offer for 20% discount. I do not want the garden stool; I'm looking for a return authorization. This is concerning order number 232390. I'm 79 years old and was looking for a stool to use indoors. This will not work with my floors.
Response from itoolmax.comJul 6, 2026
Hello, We sincerely apologize for the unpleasant experience. We have assigned a customer service specialist to prioritize the handling of your return request; please keep an eye on your email. Thank you. Best regards, iToolMax Team
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Kmw
Jul 4, 2026
2 battery charges
I have been able to use it thru 2 battery charges and now neither battery will charge. So I guess you get 2 batteries fully charged and that is all you get. Time to throw it out. 19 Jul 2026. Update to my initial review. iTool customer service is working with me on the battery/charging issue. They have been very helpful and are trying to rectify the problems. Customer service is an A+
Response from itoolmax.comJul 6, 2026
Hello, Our batteries are rechargeable. Based on your description, it is highly likely that the charger is faulty. To better understand the situation and to locate your order so we can send you a replacement charger, please send an email to [email protected] with the subject line: "Order Number + Review". Thank you. Best regards, iToolMax Team
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Ilene G.
Jul 3, 2026
I am not satisfied with weedwacker want…
I am not satisfied with weedwacker want a return label, I find it a piece of junk, Ilene Garlick 57 Erie St S PO BOX 621 WHEATLEY ONT 519 324 8759 ,please respond
Response from itoolmax.comJul 6, 2026
Hello, We apologize for the unpleasant experience. We have assigned a customer service representative to handle the after-sales support for your order and will reply to you via email; please keep an eye on your inbox. Thank you. Best regards, iToolMax Team
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robert a S.
Jul 3, 2026
I purchased a cordless pool vac that I…
I purchased a cordless pool vac that I thought would be ideal for my steps and swim out area, I was wrong. It was usless and didn't pick up the dirt. I have been trying to return it for over a month. They have yet to give me a return address after a dozen plus emails and pictures. I have recieved three from them requesting pictures and offering me a discount. I am stuck with a $110 lawn ornament. Their customer service and guarantte is worthless. It's going on 2 months now, the product has been sent back and I'm stilling waiting on my refund
Response from itoolmax.comJul 6, 2026
So sorry for this terrible experience. Send us your order ID, we’ll provide the return address and process your refund immediately.
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Susan
Jun 30, 2026
They have very poor customer…
They have very poor customer service/support. I would not recommend this company at all. I am now out of money and have a hand tiller that doesn’t work. POOR business, do not buy from them
Response from itoolmax.comJul 6, 2026
Hi, We are truly heartbroken to hear your terrible experience with our hand tiller and customer service, and we sincerely apologize for all the frustration and financial loss this has caused you. It is never acceptable for our support team to fail to assist you properly, nor should you receive a non-functional product. We take full responsibility for this unpleasant shopping journey. Could you please kindly send us your order number via private message? Our dedicated senior support team will immediately step in to resolve your issue thoroughly, whether it’s a full refund, free replacement or other satisfactory compensation. We will follow up with you personally until everything is fixed properly. We hope to earn back your trust and make this right for you. Best regards, iToolMax Team
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mike S.
Jun 28, 2026
Broken rubbish grass cutter
Please do not buy this grass cutter - it flexes from cheap unsupported plastic that breaks The strimmer cord will only last 3 uses The height adjustment locator pin snaps I’ve tried to return but no corispondence It is NOT fit for purpose
Response from itoolmax.comJun 29, 2026
Hello, We are very sorry that the product did not meet your expectations and resulted in a poor user experience. We have expedited the processing of your after-sales request; updates regarding the status will be sent to your email, so please keep an eye out for them. Thank you for your cooperation. Best regards, iToolMax Team
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Ric D.
Jun 28, 2026
Shady construction offers no firm…
Shady construction offers no firm structure. Wheel frame bends easily lowering the cutting blades. Easy enough to assemble but so disappointed in the performance. Nothing at all like you see in the ad video. I truly feel I fell for the ads and wasted my money. Will have to depend on the old weed wicker that process more power from its battery operated system.
Response from itoolmax.comJun 29, 2026
Hello, We are very sorry that your shopping experience was unsatisfactory! Have you contacted us regarding after-sales support for this order? It appears we haven't received any relevant feedback yet. Please send an email with the subject line "Order Number + Review" to [email protected] or contact us online. We will certainly provide you with the best possible solution. Best regards, iToolMax Team
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Terry
Jun 26, 2026
I only wish I had read the reviews…
I only wish I had read the reviews before purchasing, I concur with all the previous comments regarding the lack of communication on delivery schedule. Contacted customer services twice with no response. Avoid, Avoid Avoid.
Response from itoolmax.comJun 29, 2026
Hello, We are very sorry that your shopping experience was unsatisfactory! Could you please provide your order number or email address? Alternatively, you can send an email with the subject line "Order Number + Review" to [email protected] or contact us online. Best regards, The iToolMax Team
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