itoolmax.comReviews of itoolmax.com

Website said 30-day trial for a garden cart. It did not say that it was not recommended for elderly or disabled. Seat is on a one-inch screw up post and not very stable to sit on. Tried to get a refund, they offered 15 percent. Cost $35 to return it after a dispute through the credit card was denied because iToolMax said we hadn't contacted them. Two and a half months later, we are still waiting. They have the stool and our money. We will never buy from them again.

Still haven't received a return label. This tool that is advertised is no where near the size it appears. The company does not address your concern in 48 hours. The company refuses to send a return label. Very unprofessional.

Do not order from this company! there is little or no response from them for problem with receiving wrong product! there are missing nuts and bolts and again no response. i decided to keep wrong item as I got horrible response. no way to put it together. My handyman said throw it away! 200$+ lost to this company!

Having the worst time with this company. I ordered a trimmer, watched the ad it looked amazing, however the trimmer couldn’t even cut through regular grass edging, it’s now months and months of back and forth emails trying to get this item sent back for a refund. It takes so long for them to reply and once the do they request stupid information, I’ve send pictures twice now of the trimmer, I notified them within hours of the receipt of the trimmer that it doesn’t do what the ad says. Awful company stay well away. And the products are cheap and nasty.

Lawnmower is a piece of junk. It took support 2 weeks or more to respond. The charger worked 2 times and will no longer work. The handle turns while you are mowing. It does not get close to edges around any fences or sidewalks. You still have to go back and use a weed eater to get close. I asked for a full refund and they said. The buyer loses if you purchase their products. Dear Customer, We are sorry to hear that you have encountered issues with your product. First, we would like to clarify our return policy for you to avoid any misunderstanding: To be eligible for a return, the product must include all original accessories, remain intact and undamaged, and be clean and tidy, suitable for resale. Since your product has obvious signs of use and some parts have been used and damaged, we are unable to provide a full refund in accordance with our return policy. To make up for this inconvenience, we are happy to send you replacement parts free of charge to help you repair the product and continue using it. However, if you still wish to return the product after use, please note the following: 1. You will need to bear the high return shipping costs yourself. 2. Even if you return the product, we will deduct the cost of the damaged parts from your refund. We sincerely apologize for any trouble caused. We hope you can consider our offer, which will help you resolve the issue without the hassle of returning the product and bearing additional costs. Please feel free to let us know your decision, and we will assist you promptly. Thank you for your understanding and cooperation. Regarding the handle angle and the mower shutting off during use, this is actually a safety protection feature built into the mower. It is designed to help prevent accidental injuries during operation. For example, if the mower is placed too close to your feet and started, the safety setting helps reduce the risk of injury. When the mower angle or direction is adjusted during use, the safety protection may sometimes be triggered and cause the machine to stop temporarily. Usually, slightly adjusting the angle or repositioning the mower will allow it to restart normally. We appreciate your understanding and hope this explanation helps. Please feel free to contact us if you have any other questions.

The product is total.garbage...its weak and does t work as advertised. The problem is you have to keep trying to get it to work properly. During this process you are using the tools. At that point you cant return it so you are basically SOL.

Haven't even received my order yet- been over a month!! Never again.

I purchased the Grass Trimmer June 5 after seeing the ads and read some reviews which at the time were mostly positive. After receiving the item, I immediately assembled it according to instructions and noticed right away the parts are mostly plastic and flimsy design. I tested it in a small area of the lawn, not thick and thought it shouldn't be a problem to trim. I was so disappointed that aside from the wheels being wobbly, its not cutting properly at all. The test lasted for 10 minutes and decided that this unit is poorly designed using shabby materials. I contacted Custoner Support June 5 on the same day I got the unit. It took them June 15 to respond apologizing and OFFERED a 20% REFUND AND I CAN KEEP THE UNIT. I replied explaining that I don't want the poorly designed and defective unit and want a FULL REFUND according to the Terms and Conditions stipulated in their website regarding 100% Satisfaction Guarantee. They replied June 25 apologizing again but this time offering a 30%REFUND and stating that this is the best they can offer. I replied with a Demand Letter to give my REFUND. They replied July 5 apologizing AGAIN but this time OFEERING TO SEND A REPLACEMENT PART ONLY for the Metal Guard??? And asked me to take a picture of the damaged unit explaining what the damages were and what I was doing, etc. THEY REFUSE TO GIVE ME MY REFUND ACCORDING TO THE TERMS AND CONDITIONS. THIS COMPANY IS A FRAUD AND SCAM.STAY AWAY. I'm angry and lost $170 and stuck with a unit that DOES NOTHING!