After carefully looking for a white ceramic Rado watch for my wife, this website had the absolute lowest price. I went ahead and ordered the watch, however it was out of stock at the time I ordered it. I received an email right away asking me if I still wanted to order it. i said yes. I was tolt it might take 6-8 weeks to get from the manufacturer but for me to contact them at any time for an update of which I did. I always received a fast response. It took about 6 weeks to get but it was worth the wait. It came in a factory sealed box and was in prestine condition. I contacted my salesperson Bobby to tell him how pleased i was with the watch. I have NO reservation in recommending this company for the next purchase of your timepiece.
Dr. S. Goldstein
SR
Sara R.
Great Service and Excellent Prices
I really love watches and have so for many years. I've purchased a few watches from this company and this last time they really went above and beyond for me. I needed the back of the watch engraved which they were able to accommodate for me. I also asked them if they could gift wrap it for me and they did so at no extra cost. Itmustbetime.com always keep you informed with emails such as tracking info, etc. They are always cheaper then everyone else and ship VERY fast. I feel that they've done good by side for about three years now. :)
HK
Hotan K.
Happy Camper
I wanted to write a review to explain to the people that this website truly makes an easy experience for it's customers. First off, I received my watch four days after my order. I literally had about 10 questions that I asked before I placed my order with the rep over the phone and she was very resourceful. They had a facebook promotion going on where I was able to get a discount as well. Ask about it! The watch arrived with good secure packaging. Please feel very comfortable ordering from this website. I will definitely be back for future purchases.
CF
Charlie F.
Excellent product, easy transaction, you won't be dissappointed
Excellent product, easy transaction, you won't be dissappointed
MS
Megan S.
Outstanding service, great prices
I am normally nervous to purchase higher priced items online, but in this case it was a delight. Bobby was excellent and extremely helpful. I even checked around for better prices and was satisfied that I was receiving the best deal. Now I am a happy owner of a beautiful watch. Thanks to itmustbetime.com
NR
Nancy R.
Great customer service with superb watch collections and the best prices on the web.
I recently bought a Gucci watch on this website and the price was unbeatable. I saved 32% off the retail price, it is original, and it also comes with the original packaging. I had a few questions to ask them before purchasing the watch and they were so friendly and easy to contact. I will definitely recommend this website to all of my friends and acquaintances. I will also always make any future purchases on this website.
SA
Sabah A.
It must be GREAT
Fantastic service...
JH
John H.
A truly outstanding experience!!
I had been searching for a discontinued Citizen chronograph, BL5350-59E, for some time. During my searches, It Must Be Time came up as having the watch I wanted. This was the only website that actually had the watch available and also at the lowest price. All the other companies had outdated websites and no longer had the watch.
Bobby took my order and it was a perfect transaction with great communication all along the way. The watch was ordered on Tuesday and arrived on Saturday morning, traveling all the way across the country.
I couldn't be more pleased with my purchase or the quality of service I was afforded. This is truly a professional company that is truly customer-oriented. I will be a repeat customer.
UPDATE:
I received my new Citizen Chronograph BL5350-59E on Saturday 3/18. Looking at the watch again on Sunday, I noticed the luminous marker was missing from the 1:00 position. I compared it to the black-ion version of this watch that I already own. The marker was not installed during manufacturing and this omission was not caught by Citizen’s QC department, the vendor, It Must Be Time, and lastly by me. I sent Bobby an email on Sunday morning, describing the problem. He emailed me back the same day, telling me he would get on the problem first thing Monday and not to worry.
By Monday afternoon, his vendor had supplied him with a replacement watch that was checked over thoroughly and then sent out by USPS Priority Mail the same day. Bobby told me when it arrives to check it over thoroughly and, once I am happy, to package up the original watch and send it back to him. Very simple.
Bobby could easily have waited until he received the old watch back before sending me out the new one, but this would result in an excessive delay. As a gesture of mutual trust, Bobby, without hesitation or additional payment, sent the new watch out immediately, on the assurances that the defective one would be returned to him. This mutual trusting relationship between a buyer and a seller is essential when such problems arise.
He gave me the new tracking number and I received the replacement yesterday. From receipt and unpacking of previous watch, discovering the defect, emailing Bobby and having a new replacement in my hands, in the span of less than a week, is nothing short of incredible, given I am all the way across the country from him
The integrity this company continues to shine and its philosophy of pleasing their customers as a first priority has once again overwhelmed me. This is one of only a small handful of companies that I have established a deep trust in so quickly. I am fortunate to be able to avail myself of their great service and will definitely give them my repeat business. The combination of having a fairly extensive inventory to pull from, plus the outstanding customer service and willingness to make matters right when things happen, is rare.
