www.itmustbetime.comReviews of itmustbetime.com

I sent two emails to the company asking a questions for the AP steel skeleton and they never answered and sent a message to their website and they didn't answer too. How come I will spend 30k online on a company that never answer emails.

I ordered a Hublot Big Bang 45mm Ferrari 401.OQ.0123.VR Men's Watch from them. The price was unbelievably about $10,000 less than any other site. I got a call from someone named Bobby saying it wasn't actually in stock and that they would call me when it came in. In the meantime they weren't going to charge my card until it came in. I told them to cancel the order which they did. I just checked back weeks and weeks later and they're still showing the watch as in stock at the same ridiculous price. I won't bother wasting my time again.

Do not use this company. I've never experienced anything like the purchasing process through It Must Be Time. First, I ordered a watch that was on the website only to receive a call three days later that it wasn't actually in stock as indicated. Bobby, the customer service guy indicated that he wouldn't charge my card until the watch arrived, which would take 4-6 weeks. I questioned whether it would truly be 4-6 weeks and Bobby assured me it should be on the shorter end of that time period. After hanging up with Bobby I did not hear from him for several weeks, during which time they charged my card. Because I had no tracking number and no way of tracking my order via the website, I started reaching out to IMBT weekly via email to check the status of my order only to receive confusing and seemingly random responses regarding when the watch would arrive. After the seventh week, I called Bobby to discuss how I felt like IMBT is a sham because of the confusing emails and found he was still completely unable to give me any kind of indication of when the watch would show up even after 7 weeks of waiting. He empathized and explained that IMBT works with a distributor in NY and doesn't have any visibility to the actions of the distributor--meaning they have no idea when a customer places an order how long it will take for the watch to be delivered. We agreed that if it took longer than 10 weeks IMBT would issue a complete refund and if the watch showed up beforehand, they would issue me a small refund. During the call I explained I would be traveling for a few weeks and that IMBT would need to coordinate the delivery time so the watch(if it actually showed up) would not arrive while I was away and unable to sign for it. A week later(while traveling) I emailed IMBT and Bobby responded the watch had been shipped and provided a tracking number. I tracked the package on UPS to find that UPS would try to deliver the watch all three times(their standard practice) before I returned home and that the watch might be returned to the shipper. I called UPS and tried to use their My Choice service to schedule a delivery date only to find that the shipper had restricted the shipping options and NO options were available other than to try to find a way to get the watch before it was returned to the shipper. After a few calls to UPS, where they explained that "usually" the package is held at a local UPS store for 5 business days, I crossed my fingers and hoped I would get home during the waiting period to pick up the package. Luckily I did and was able to retrieve the package. The watch looked good, but the packaging looked used. Nonetheless, the heartburn and headache I experienced using this company is unlike anything I've ever experienced and I wouldn't wish this experience on anyone. I had to email Bobby and ask him to issue the refund, which he did, for 2.7% of the purchase price. The customer service was atrocious, unlike anything I have ever seen. I cannot understand how this company stays in business with such a hapless and indirect approach to sales and customer service.

Went to their website based on rave reviews from this site. I ordered two watches that were in stock on the site. I paid via Amex and then two days later received a call from Bobby saying that he had "just sold his entire inventory of those watches to another dealer". So I was out of luck. Bobby told me he would credit my card and send me an email confirmation. Neither of which has happened yet.