I love the characters and plushies! Everything is super cute! I'm only giving it a low rating due to customer service being incredibly rude to me whenever I reached out to them about an issue that I faced with my plush. The plush had an eye fall off, so all I asked was what sized bead was used for that specific plush's eyes so I could buy one on my own to replace the missing one. The customer service rep got very demeaning to me about how I should have taken better care of the plush and refused to tell me the size of the bead. I explained to them the accident which occurred with how it lost its eye in the first place, and wasn't even demanding for them to send me a bead for free. Either way, he was very condescending and made me feel stupid for even asking.
(Note: This took place in 2023, I just didn't really know how to leave a review for their shop until I was reminded of the experience recently.)
2025: Received an order today and shipping was much faster than a few years back. They also included a free small item! Like I've mentioned before, love the shop and its characters, but they need to keep their customer service people in check.
SS
Sara S.
What a Lovely, Tiny Peepy
I’ve bought five Peepys, a couple of OuiOuis and one Moley plush over the last couple of years and my experience with ItemLabel has always been pleasant. My favorite part is that they’ll occasionally include fun little surprises like stickers or extremely rare plush keychains with your order for free.
The only minor complaint is that shipping can be a tad expensive and take a while to arrive. I’ve also gotten items with minor defects, like a Cowpy with a hole in its stitching or a Skunkpy with a scratched eye. Besides a few hiccups here and there, the quality of their merch tends to be pretty good overall.
Definitely would recommend buying from them, especially if you like cute/quirky stuff.
OT
Otava
Amazing PPs, OK clothes
I ordered a cow-print Peepy, two caps with badges, two T-shirts and the "Mushroom training" hoodie from the webstore, and am happy with my purchase. The shipping time to Finland wasn't bad.
I'm going to be detailed and a bit strict about the quality of the clothes, since that's something I tried to look for information about before buying and couldn't find anything. I'll stress though that I like this company a lot and would recommend it to others as well. This is just to give you something to base your purchase choices on.
The Peepy is every bit as good as I hoped, soft fabric with firm stuffing. Getting one brought me a lot of joy, as I've been a fan of the advertizing and lore for a while. This was the most personally fulfilling part of the order for me, and I'm happy just looking at my Peepy and holding him.
I also got a vinyl Pinkpy with my order, since they were being given out if you spent more than 50 dollars. The paint job is good and it's a nice thing to put on my bookshelf.
The caps are what you'd expect from any regular cap, and I love the velcro system. The badges get stuck on there really firmly, so there's no fear of them falling off. Might order more badges in the future.
As for the clothing, the quality is OK but not amazing -details below.
The "Mushroom training" hoodie's material is soft, thick and pleasant, the stitching seems good and I think it'll have longevity, but the dot print's quality doesn't convince me - its surface is rough and there are small orange splotches on the yellow that weren't visible in the product pictures on the website. The splotches may be a part of the design, but I'm mentioning them since they're not apparent in the pics. If I were to order again, I'd get a hoodie without a print, since I love the design, material and construction but not how the print is done.
The material of the T-shirts is pleasant to the touch, a bit on the thin side. I like the designs and will definitely wear them, but I'd say they're the lowest-quality item of the bunch.
Things to note:
The neck ribbing on the Peepy jail T-shirt is a slightly different color than the shirt and mine had a little dark stripe on it. The print seems like it'll stay on though, which you can't say about all T-shirt prints.
As for the Big shirt with the fish on the pocket, the entire pocket and the pocket flap are lined with a white, paper-like material. I assume this is why they tell you to only hand-wash it. Because of the lining, the pocket makes a little cardboard-y sound when you bend it.
In conclusion, I'm overall happy with my purchases and would buy again, but I'll take the points I mentioned above into consideration when making choices in the future. Big love to Item Label and thanks for all the PPs.
