itemlabel.comReviews of itemlabel.com

Accidentally ordered 2 items because one was already in my basket from previous browsing and there is no review your order process . they retain ALL your card details from previous orders including the CVC number WHICH IS ILLEGAL. They could not stop my order even though i contacted them within seconds . SCAM COMPANY. NOT AN ETHICAL BUSINESS

I ordered two items on the ItemLabel shop a little than a month ago, sadly my package got lost by my local delivery service, and the ItemLabel customer service was helpful during the whole process of searching for the lost package! They responded to me very quickly (in less than an hour) and found a solution the same day I've contacted them. I've been ordered on their website since 2020 and never had any issues with the quality of their product. Thank you a lot!

They don’t care. I paid for shipping that was supposed to be 4-8 days. It is a month later, I still don’t have items (I spent one $100) and they told me to wait longer. Not happening for Christmas. It is not worth dealing with the annoyance and disappointment. There are other plushies out there.

I love the characters and plushies! Everything is super cute! I'm only giving it a low rating due to customer service being incredibly rude to me whenever I reached out to them about an issue that I faced with my plush. The plush had an eye fall off, so all I asked was what sized bead was used for that specific plush's eyes so I could buy one on my own to replace the missing one. The customer service rep got very demeaning to me about how I should have taken better care of the plush and refused to tell me the size of the bead. I explained to them the accident which occurred with how it lost its eye in the first place, and wasn't even demanding for them to send me a bead for free. Either way, he was very condescending and made me feel stupid for even asking. (Note: This took place in 2023, I just didn't really know how to leave a review for their shop until I was reminded of the experience recently.) 2025: Received an order today and shipping was much faster than a few years back. They also included a free small item! Like I've mentioned before, love the shop and its characters, but they need to keep their customer service people in check.

My Peepy arrived damaged, and when I told Itemlabel, they sent me a new one free of charge, which I didn't expect. Very happy with the customer service 🙂

It was 2022 and a ever so slightly younger version of me stumbled upon an ad for a plush. This plush was different, and I couldn't bring myself to skip the ad. it had me mesmerized. a year later, in 2023,i had gotten the same plush as a birthday gift.Since then, I have bought and bugged my family for more plushes from itemlabel since then and as of right now I have two plushes, those being a blue variant of their most popular item, Peepy, and a pink ouioui, which is essentially a baby peepy. I love their plushes and and hope to get more in the future.

I’ve bought five Peepys, a couple of OuiOuis and one Moley plush over the last couple of years and my experience with ItemLabel has always been pleasant. My favorite part is that they’ll occasionally include fun little surprises like stickers or extremely rare plush keychains with your order for free. The only minor complaint is that shipping can be a tad expensive and take a while to arrive. I’ve also gotten items with minor defects, like a Cowpy with a hole in its stitching or a Skunkpy with a scratched eye. Besides a few hiccups here and there, the quality of their merch tends to be pretty good overall. Definitely would recommend buying from them, especially if you like cute/quirky stuff.

I received a mix of plushes and sweaters recently. Zero complaints about my plushes. But one of my sweaters came with a hole and was ridiculously oversized (I received a refund for this one), and the other sweater reeks of mothballs and it won't go away. Neither sweater came with instructions for how to wash/care for them. Their website provides no sizing guides for clothes, no care guides, and no way to rate or review products. tl;dr - mid-quality clothes for the price, high quality plush for a high price