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ItaliaRail Reviews | Read Customer Reviews of italiarail.com

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Taxis & Public Transport
ItaliaRail

ItaliaRailReviews of italiarail.com

3.7127 reviews
Taxis & Public Transport

ItaliaRail3.7

Reviews127 About Contact

Overall score

3.7 out of 5

Average

Average of 127 reviews

Distribution

5★65%
4★2%
3★2%
2★4%
1★27%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(833) 482-5421
italiarail.com
[email protected]

About ItaliaRail

Whether you’re exploring Italy for the first time or embarking on your next Italian adventure, rail travel is the ideal way to explore Italy’s many beautiful cities and rich landscapes. ItaliaRail is here to make sure you have everything you need to make your Italian rail journey remarkable.ItaliaRail also provides a wealth of information about Italian train travel. Prepare for your trip with detailed information about Italy’s great cities, trains and rail stations. Learn tips and tricks for traveling by train in Italy — what to pack for your journey, how to plan your trip, and what to see when you get there.

ItaliaRail (italiarail.com) has 127 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: italiarail.com
Website: italiarail.com
Category: Taxis & Public Transport
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 5% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ItaliaRail reviews

127 approved reviews, newest moderated first

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MICHAEL
Sep 23, 2026
On to Florence
Easy to make reservation and was provided information needed to board the correct train to Florence
Report
Consumer
Sep 23, 2026
If you buy the cheapest non refundable…
If you buy the cheapest non refundable ticket that can be changed use this company. If you buy a modifiable ticket DO NOT use them. You can not change your ticket at the train station. It’s impossible to get thru on their phone line and the email is an ai travel agent. Please go thru the official train site for purchase.
Response from ItaliaRailSep 23, 2026
We’re sorry to hear you had difficulty changing your train ticket. Based on your review, it's quite possible you didn't purchase from Italiarail, as we don't use AI for customer support. We give priority attention to customer inquiries for customers traveling within 24 hours, so a member of our traveler experience team would have responded to your email quickly. The national railway caters mainly to Italian travelers and relies on international partners such as Itailarail to support international travelers; many of our customers appreciate our 24/7 English-speaking support. If you send an email to [email protected], we'll be happy to investigate this matter and respond to you directly.
Report
Christine F.
Sep 21, 2026
Easy to book and understand.
Easy to book and understand.
Report
CC
Sep 20, 2026
Tickets were easy to purchase and the…
Tickets were easy to purchase and the signage at the train station was easy to follow. It would be nice if the trains were not so crowded!
Report
Shannon M.
Sep 18, 2026
It was easy to make my booking
It was easy to make my booking, and the times I needed are available. I am only booking a few weeks in advance, I’m making a last minute trip. The extras offered are helpful - the magazine, the discounts on tours. Thank you!
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Zehavit G.
Sep 17, 2026
We had a good experience with ordering…
We had a good experience with ordering our tickets from the website.
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Luke S.
Sep 16, 2026
Easy to use
Easy to use, quick booking. Simple and efficient.
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Greg S.
Sep 15, 2026
Great great app
Great app and very easy to use
Report

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