ItaliaRailReviews of italiarail.com

Its reliable .. easy to use .. good customer service but prices is little bit high..

I liked the ease of navigating the site and booking our train tickets. I liked that we were able to purchase railaid insurance and they quickly reimbursed us when we needed to cancel our return trip. I didn’t like that it was not stated nor were we informed that since we purchased in advance our seats could be changed which they were. We were in the wrong seats and the Trenitalia conductors gave us our new seat numbers so we had to change seats which was embarrassing and we missed our snack and beverage that was supposed to come with our first class ticket. Also they were very busy when I tried to call them and had to wait for a call back which did occur within about 10 minutes. The representative was very helpful when calling back and apologized that they had heavy call volume.

Customer service is non existent. Need to change a ticket and I paid extra for the change ale ticket type. Save yourself and book directly thru trenitalia Update: after 3 days of trying to reach customer service thru every avenue possible (email, social media, phone calls, etc) I finally spoke to a very nice and helpful rep. She resolved my issue. I can not give more than 3 stars tho because the difficulty to get ahold of the customer service when you’re traveling is very stressful. I will also say that not having any way to view your tickets except for the original email they send is a negative. On trenitalia they have an app that keeps track of all of your tickets. The singular one I bought thru Italian rail I had to actually keep screen shots and prints of because you could keep it on an app or in the wallet. Cell service isnt always ideal in rural areas of Italy so not having it collectively with other tickets is a big neg. All in all we got where we needed to be but it was a big hassle to actually change the ticket after paying for the protection to do so. On trenitalia you can just go into the app and change when needed no problem. Not spending three days hoping to speak with customer service for help.