ItaliaRailReviews of italiarail.com

I’m taking a train to Palermo from Calabria . One of the stops in Sicily a bunch of beach goers got on … people standing up in 1st class .. packed .. is this allowed .. ? All these people don’t have assigned seats .. bit of a shit show .. didn’t pay 1st class to be in a packed cabin .. not impressed

Trains are nice when they run… Many strikes by the workers… People on the train are so so some very rude particular interest in frustrating people

Tried to book €900 worth of train tickets. Put all my requirement in, but by the time it takes the first tickets you enter expire before you can finish. It also asks for a valid province, but won't let me enter anything into the box so can't process the sale. Gave in.

After our Eurail trip last year spending literally hours in line at train stations booking seats only; decided to book our seats online for multiple trips at ItaliaRail website. Noticed that every Seat Reservation fee of €10 attracts a "€3 fee per card transaction" (per person, per trip). Hence €60 (6 trips) becomes €78 at the checkout (+€1 "Service Fee"). Seat61@ItaliaRail refunds the "Booking Fee" but none of the extra charges counts as that pesky "Booking Fee". I had multiple emails with ItaliaRail help line; and in the end she just stopped responding. So I'd think the most cost effective way is to turn up to the first Italian train station you get into, and booking all your trips throughout Italy at the Service Desk hoping that none of the trains are booked out. Note; you cannot make seat reservations at the station ticketing machines. The Eurail Booking Service charges the bumped up €13 + their own €2 booking fee. Also; timetables on some routes don't line up with ItaliaRail - so check times at different rail sites

Due to COVID-19 our train journies in Italy were cancelled. I applied for vouchers With the added benefits for accepting a voucher but nothing has materialised. This has been going on since May And after several emails to this Agency I am not sure if they exist or are genuine in what they offered for accepting vouchers. I keep getting answers to say I need to basically to wait as they are so pressured. I had not realised when doing the booking that it was actually an agency and not the official rail company. Has anyone else had this problem?