ItaliaRailWhether you’re exploring Italy for the first time or embarking on your next Italian adventure, rail travel is the ideal way to explore Italy’s many beautiful cities and rich landscapes. ItaliaRail is here to make sure you have everything you need to make your Italian rail journey remarkable.ItaliaRail also provides a wealth of information about Italian train travel. Prepare for your trip with detailed information about Italy’s great cities, trains and rail stations. Learn tips and tricks for traveling by train in Italy — what to pack for your journey, how to plan your trip, and what to see when you get there.
ItaliaRail (italiarail.com) has 127 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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127 approved reviews, newest moderated first
John W.
Tried to book €900 worth of train tickets. Put all my requirement in, but by the time it takes the first tickets you enter expire before you can finish. It also asks for a valid province, but won't let me enter anything into the box so can't process the sale. Gave in.
Ronald P.
This is a scam. They add significant fees but when the rubber hits the road - you're on your own. Need a refund after a strike? You're on your own.
Rebecca W.
Never use this service, this is NOT trenitalia! This is a reseller / booking agency like Priceline or booking for trains in Italy. the refund policy is terrible, and the train staff WILL NOT HELP YOU if your tickets are purchased through this site. Our whole train car was out of service and we were never notified because our tickets were purchased through this site. It was a disaster upon arrival after a long day of travel. BUYER BEWARE
Lars H.
When making reservations for traveling from Naples to Florence, I opted to also purchase RailAid because of the e-sim benefit included there. This, however, never worked. The responses to each of multiple emails to to RailAid were that Celitech, their e-sim service provider, would send me email with instructions. This never happened, and we spent fifteen days in Italy without having the expected service. Otherwise, we have no complaints about their rail service.
Petros
Make sure to arrive early! We bought first class tickets and all seats were taken. We had to stand for the whole trip.. no one is checking past the gate entry. Book the cheapest ticket and arrive early enough to get a seat
US C.
We watched two military aged men walk into our first class cabin and attempt to steal another passenger’s luggage. Once you’re past the “ticket gate” there is zero security checks while boarding. Anyone with any ticket is all allowed to hop on any train completely unchallenged. We did not feel safe at ALL from Rome to Bari. Never again.
Response from ItaliaRailOct 23, 2025
We are deeply sorry to hear of the experience you had traveling on the train. Although we are not operators of the trains, we will certainly share your experience with our partners. Our hope is that our customers have the best experience possible while traveling in Italy and do what we can support all aspects of the journey--even those outside of our control.
A S.
Booked tickets from naples to Rome, they went on strike with no notice, caused chaos, had to pay for a bus trip, still waiting for $450+ AUD refund 4 weeks later. They send a form to complete but then ghost you! Would not recommend. Just take a bus. Comfortable ride, slightly cheaper, more reliable and you see the countryside.
Raphael P.
They show tickets as available to take your money then never deliver them or even notify you, leaving you stranded