ItaliaPassReviews of italiapass.com

I needed to book a lounge and nothing was working from my desktop in Australia. An email to italiapass resulted in a fast response and a booking being quickly made - this was above and beyond from Sofia and she is a great example of how the industry works when it is at its best - Five Stars Sofia ⭐⭐⭐⭐⭐

Haven’t taken my trip yet but so far I’m pleased with the value of the Pass. I’ve booked several of the complementary tours/events in Rome and I’m really looking forward to my trip there in a few weeks. The customer service was excellent with rapid responses to my emails.

I have dealt with Maria K. at ItaliaPass twice now and my experience is that I have received 5 star service from Maria. Her advice, assistance and prompt replies made the entire process very easy and stress-free. I have told many people who are travelling to Italy that they should join ItaliaPass and ask for Maria K's assistance. Keep up the outstanding support Maria. Paul Robertson

Top notch customer service! There is no drop off in service no matter what time and day I contacted the customer service team. Multiple ways to communicate with them as well. I am so impressed by the excellent customer service I received from them each time. I am especially thankful with their assistance with our train trip during the train strike. In addition, the cost of the Italia Pass is the best value in town. I was able to book the activities easily. I used all the benefits that came with the pass except for the Rome Termini lounge. I travelled with my sister and her family. We are all highly satisfied with our overall experience with Italia Pass and the outstanding customer care team. I highly recommend them to my friends and family in the US.

What made my experience great is the extra ordinary customer service. Whenever I have a question and contact Italiapass or Italiatours, they are quick to respond within a minute. Never have I experienced such great customer service before. Keep up the excellent work. I have been sharing my experience with all our friends and family who plan to visit Italy.

Even though I did not get Italiapass, I will use Italiarail again if I ever visit Italy again. With just a little more, you can get your tickets within minutes by the time you complete the purchase and not worry about anything else. And boy, the lounge was definitely a life saver especially in the chaotic Roma Termini. Italiapass was well worth it also, as we also saved a lot on tours and other perks. Not to mention the best customer service ever when you are a rookie in the area. Highly recommended!!

Thanks to Italiapass to make Italy trip easy. I wish I would have known it earlier to save my money on tickets . I found it after my booking some of other tickets though I found it useful to save money my remaining bookings. Thank you !

I had a great experience with this company while traveling to Italy. The customer service was superb