tiffany H.
DONT WASTE YOUR MONEY
DONT WASTE YOUR MONEY. After plugging the USB into my laptop it said windows couldn't find it. I sent an email to support. They sent me a new download link that "would work". After trying this new file the laptop said I need to upgrade my laptop. So I downloaded windows newest version, keep in mind that the website says it works for 8.1 windows among others (mine is 8.1). After trying to upgrade my laptop jt would no longer reset properly. Kept telling me that the laptop didn't restart properly blah blah so I tried resetting it with the command start to no avail. This software wrecked my laptop, put something in it that I will now have to spend hundreds of dollars to fix. Meanwhile I have been sending emails requesting a refund but they reply (once a day, night time) with new trouble shooting ideas. Asking me to do the same thing they first asked me to do. Absolute waste of money and isumsoftware does not even deserve 1 star. Terrible customer service, product does not work and they avoid the conversation of a refund at all costs.




