iStorageReviews of istorage.com

Dear Future Potential Customer, If you value your storage items like we do as a current customer, DO NOT STORE THEM AT THIS LOCATION AT 5110 Hillsdale Circle, El Dorado Hills, CA 95762. They have had several break-in's and all the units are not secure with a proper cover at the top of the units. They have them all covered with a net that is easily removed, and this facility does not have proper security or coverage. Yes, it becomes your problem and your loss. On top of it, they keep raising our rates every year!!! The location is fairly remote so no wonder theft is easy! Yes, we will be moving to a place that can really secure the units and not have open tops for anyone to climb above and drop right in. DO NOT TRUST YOUR ITEMS TO THIS COMPANY WITH THIS TYPE OF LAYOUT.

We rented two climate controlled units for five months with the reasonable expectation that since we were paying for climate control we would receive that. We selected this facility because we knew our belongings would be stored during hurricane season and they are located several miles away from the water. We needn't have worried about the hurricane which happened. I called the day after to see if they received any water and was assured they were "high and dry"...no water. When the movers moved us they said one of our units was "like a sauna" and they could barely stand to be in it. Sure enough we lost two king mattress sets, and our clothes, linens, etc. were growing thick mold. Boxes were collapsed from obviously standing water. There was no water damage from the hurricane miles away from the river and Gulf. This occurred from a malfunction in their system. We were denied our claim. Our furniture, clothes and linens that I tried to salvage still reeked of mold no matter how many times I washed them. They were not usable so they have been trashed. The contract alludes to mold, but who would reasonably expect mold to happen in a climate controlled environment. I would NEVER recommend these shady people. Our experience with them cost us thousands of dollars and they haven't offered to even refund a nickel. Their insurance is useless and so are they.

Had no problem .. But I think your company is over priced .

We rented a unit and were told that we HAD to rent by the same day we called, which was Saturday, or we'd lose the discount. So we ran down there to rent it. It has a gate which is active and closed during the facilities non office hours. There was some question as to whether the key code we were given would work or not. The person compiling the application wasn't sure which computer to use, if the computer would work, or even if the printer would work. We paid for the unit and were told by the manager he wouldn't answer his phone on the weekend. On Friday we returned with a frind, who drove her truck 40 miles ton help us get our items to storage. We tried our key code and it didn't work. Luckily the man who lives on the facility let us in. We called the local police and they told us they don't have a code in their files. So if there's ever since fire there, and the man who lives at the property isn't there, all your items will burn to the ground. We attempted to call the manager and he never returned our 7 phone calls that night, nor did he the next day either. We returned the next day to complain, and he told us, "OH well, that happens. You're not the first it's happened to. Not sure when it will be fixed. What else can I do for you?" Ummm, quit?

First you call and talk to someone in a call center and get signed up then someone calls you back from the location to finalize your spot and tells you that they didn't have any of the dollar specials left but it only had 2days left in the month. Don't think that is a good promotion.

went to check in but there wasn't a space available. wasted my time

I accidentally booked at the wrong I storage location. It has been impossible to correct the situation. After countless phone calls and messages left at the ft Meyers location I've still been ignored and unable to fix my reservation. Horrible customer service!

Guy called to verify I call him back let him kno the hot line set me up with the wrong state. .called too get information transferred to Moreno Valley and he told me that he didn't know that I was a customer who paid. .Bottom line is that I didn't use the storage unit and I never received any refund. ..