iStorageReviews of istorage.com

I received an increase for my unit in Feb., and then in March, I received a card stating that due to COVID-19, the increase would not take place. I checked my account and noticed the increase was still attached to my account. I contacted the office to see why it was not restored to the previous amount. I received a call from Dawn and was told that there was a lag time and that the rate would be adjusted to pre-COVID 19. Give it a week and then check the account. I checked the account this week, and it has not been reinstated to the earlier charge. I reached out to IStorage and Dawn to find out when the higher cost is restored. The response I received was this: On 2/27, you received a card stating a rent increase. On 3/24, another card was sent stating a reduction of $2. On 4/9, another card was sent confirming the 3/24 rate. Periodically rate increases do occur. Unfortunately, I was unable to keep your rate as per our conversation, But I spoke with my superiors in regards to your account. It was able to get it decreased by $6. Your account has been updated to reflect the new rate increase. My apologies for any distress this may have caused you. The pre-COVID-19 rate was not honored. I received a $6 rate increased. Why would you take the time to send me the rate reinstatement card when the price was increased. Unethical business practices!

I am a cash paying customer of 8+ years with istorage. payment due date is the 1st of every month with a so called 5 day grace period to pay without late fees so they say. I have been sick with flu or this corona virus? started around 3/30/2020 My SS check does not come till the 3rd of every month and money is tight. I called the istorage place I use to inform them of my illness and being quarantined that I will be mailing them the payment his month. I was told they are not waiving late fees and it will be considered late if not received by 5:00pm Saturday 4/4/20202. So the 5 day grace period does not apply to cash paying customers. I was told someone has to post it and no one is there from 5pm Saturday till Monday morning. I am done with istorage and their so called 5 day grace period. I found another storage business closer to home and $20.00 cheaper for same size unit. bye bye istorage as soon as I am able and over flu or virus. This customer of 8+ years is gone and will never return.

Avoid Bode Rd Hoffman Estates—rodents. Management problems at corporate level. I waited three weeks for a response from District Manager Jim Ali to eliminate squirrel infestation in my locker and received no response. No way was I willing to continue renting a locker for $143 per month so squirrels chew through the ceiling and chew up, urinate on and defecate on my files. I have 300 boxes of files and clothes and household supplies. I had to re-box and throw out two dozen boxes. The contents of three were destroyed. I have over 13,000 pounds of materials in the locker. The manager, Harold, suggested moving to another locker away from the trees. It would take me a week to hand truck four boxes at a time with a dolly over 100 yards at my inconvenience. Not a realistic solution. Corporate does not care about their customers. So, I moved out at the end of December to another storage company 8 miles away and now pay $50 a month less for a larger locker. There is absolutely no excuse for this.

I've been using this unit for almost 3 years . Never had any problems until istorage bought out the previous owners . They have raised my rent twice in the last 6 months, cut my lock and charged me 45 dollars to do it twice . Then i have to replace it plus other fees without any notice until after they have done this . This is the worst customer service I've ever experienced !!! Would say to stay away form anything to do with them. Unless u like being taken advantage of when you are down on your luck!

I swear I wish they had negative Stars they would get 5 of them they used to be Simply Self Storage in Forest Park I try to pay my bill for 4 days online and couldn't because they got changed over to istorage which I didn't know that obviously at that point I was late I called istorage talk to a woman and she assured me I wasn't going to be charged any late fees I went in the very next day and pay my regular payment and today I go to make my payment they charge me the late fees do not waste your time or your money their fees go up every couple months they nickel and dime you for everything the gates don't even work so anybody can get in till the facility and then the concrete is all broken up they need to take some of that money that they're ripping people off with and get their concrete fixed

Our local staff at istorage is great, beyond that... Worst online payments system I've ever encountered. Online payment site gives URL not available or locks user out.

I have been a customer since 2014, long before iStorage came and took over at the Burlington Mitchell Location in NJ. The property manager Kyrie, and District Manager Michelle are denying claims on my unit that is filled with mouse poop. Many things ruined and can never be used again because of the mouse feces and urine. For those of you that are not aware rodent poop can cause illness and even death. They are claiming there is no damage? I have been paying there insurance since 2014. It has recently been brought to my attention that istorage does not even have a claims department anymore? Apparently now there DMs are insurance specialists. Something is not right and I can not seem to get any call back. I tried to send the claims department an email asking for an appeal and got a response from Keyrie the property manager saying that I am being terminated form the property because of "conflict of interest". This leaves me only 15 days to move my things? He knew my whole family, my whole family stored their, loyal paying customers since before me. Even my father before he passed who was a great man. Great company.

That's an expensive parking job... In looking for a secure place for the car for the few months I've been planning to get myself out of the country to get my teeth rebuilt, I found the Oroville 5th Ave spot, on the way from my points north to south- online with a great starter deal. I called and got Tim, who was as together as I could hope, and set up a spot. I ran the car in on 4/27, got settled by a personable young lady named Ryan (forgive spelling if awry; must get that sorted now too), and zipped into the spot, then off on my way. The next day, while in the SF Bay Area awaiting the next day's flight, she called me in the early afternoon to say that she hadn't told me at the time, but my car was parked over some alarm line, and asked if I could move it. I said that this was a very inconvenient time at which to be apprised of this, while I had been in Oroville all night up the road from the place at the restaurant and would lose my trip to turn around and go back now, but rather than cause some malfunction of their security system, I could go- but this would be a very costly oversight as a result, while I needed to assure the security of my only car, to which I needed to return after the trip and use to get on with life here. I heard that there was some alert in the office as to the perimeter's breach; could this not have had someone come out to the space while I was parking, instead of waiting a day when I was already on my travel route? She said "So you'll be here in a couple of days?"- which I did, going back to Oroville the Tuesday after and removing my car. The cost for this absolute waste of time was the airline penalty ($450; it was supposed to be non-refundable but I got another agent who got at least a little back), the travel insurance bundled with that booking, the wasted round trip on Amtrak, a visa that'll either run out or need an extension, the past two weeks of my life, the difference to a new booking/insurance/fruitful connecting transit- and, as of this afternoon, a broken tooth which would be getting addressed by now has split vertically and is causing substantial pain as it cuts into the gum below the line. A couple of days back, Tim was good enough to call and say he'd noticed my car gone, and would I like to vacate the space. I'm well out of there, and now must address compensation for my loss and the exacerbated issue which would have been precluded had I been notified at the time of some limit to the space within the fence line. Having had it together to do so would have saved me a lot of trouble, money and now pain which I'd been saving to prevent with this trip while not tied to a job that wouldn't allow my travel (and not pay for what I planned anyway; this is on savings that are not being replenished as I lose time). Trustpilot's star definition of "unreasonable and rude conduct" doesn't apply at all- these two folks are very pleasant to deal with, but the overall experience of having chosen this site at this time has created an expensive consequence of an operational oversight for which I am forced to pursue redress. I had it timed to avoid peak fares to Viet-Nam; now they're going up, and it's all just going to be more costly the longer it takes to remedy. Sorry, I like these folks- but the cost of that little slip-up is already substantial. I'd like iStorage to get me back on my travel agenda regardless of what it costs them now, as it's already standing to cost me more than I can afford, if I am to do it at all. Wanna pay for my future? Then make this good right now, and thanks.