iStorageReviews of istorage.com

Extremely Short Version: I want to express my displeasure with iStorage in Valley Park, MO. I have had nothing but issues at this facility, and ultimately, I had no other option but to move my contents to another facility. I had thousands of dollar’s worth of damage to my contents due to the facility's neglect (mold issues, humidity, mice droppings on most of my things, and rodent damage). They charged my bank account for more than my rent payment, and I have been told they cannot give me my money back. Per the facility manager, all they can do is give me credit toward rent. So, if I want my credit towards rent, I will have to move my contents back into their facility. The area manager told me they could credit my bank account. However, it has been over a month, and still no credit. Please do NOT allow iStorage to keep a card on file for automatic rent payments or store any valuable contents at this storage facility. If you do, and you happen to ask the facility manager “what do I do?”, you can take her up on the response she gave to me: "I don't know; you could sue iStorage."

Still waiting on a refund for a unit that was vacated. The local office is saying it is corporate. It has been 23 days with no refund check. When I called today they said they processed the paperwork, but corporate takes 3 to 4 weeks to send out refunds. If I was 3 to 4 weeks late paying there would be late charges and overlocks. Don't plan to use this business in the future.

I paid my bill over the automated service since they said I could no longer use the automatic in payment since I changed my bank card information. The next day, I have a $70 charge and a $90 charge on my account and only a receipt for the $70 that I agreed to. I called for days and no answer. I sent a message in their website and no answer. Today I get a call from the local storage to ask if I want a refund just to be told that it will take 3-4 weeks to process!! Seriously? They stole money from me then told me it will be a month until they can pay me back. I, then, asked how I can avoid this later and was told they can't promise it won't happen again. It's bad enough you guys raise your rates at the drop of a hat, but THIS?! iStorage is a terrible company with awful customer service. I would not recommend using them.

Don't waste your money at the Aston facility. I've been only here for 9 months and my rent already increased. It is a high-dollar facility. These people are nice at first to get you into a unit after that they drop off their customer service skills. Last month I was locked out of my unit after paying the bill. They costed me money because of quipment that was in there to do my job. They acted like it wasn't their problem. But I had to pay for their mistake. They didn't offer anything off the rent for their mistake. All they did was treated me rudely. The property manager and the district manager need work on their customer service. Especially the district manager. She comes off as a wiseass. Also the unit that I rent when it rains you stand in a puddle of water to get to it. They should be taking some of their greed money and fixing the roads in there so you're not standing in water. So if you want to be taken advantage of then rent here. But this is your warning don't waste your money

Filthy, evil, nasty bad company that deserves to go out of business. These are the people to hate and despise. Who else RAISES their already obscene rates during a pandemic when people are out of work?? THESE GUYS. Horrible, disgusting units, blazing heat, and astronomic fees that they increase after a year. PUT THEM OUT OF BUSINESS where they belong. you'll be treated horribly and giving business to an evil company

I am writing this complaint because I have 115 comic books stolen out of storage and they haven't done anything to find out what happened to my book.I had book sitting in there since  2013 through 2019. when I found out my books was missing, I called the office of  istorage On 8 Mile and Gratiot ,All I can say was” call the police” they are responsible for the 115 books missing when I put comic books in their storage facility. it was guaranteed that my items would be protected in there and it  wasn't. if you are reading this I want answers with a hundred and fifteen  books that came up missing.

WELL I JUST FOUND OUT iSTORAGE HAS WENT UP AGAIN ON MY UNITE AND WAS TOLD THEY WILL GO UP EVERY YEAR THAT IS BULL MY UNITE IS JUST LIKE IT WAS WHEN I RENTED IT WAY DO THE DO THIS BECAUSE THEY CAN AND GET AWAY WITH IT THIS IS WRONG AS SOON AS I CAN I WILL BE TAKING MY THING OUT OF iSTORGE DO NOT RENT FROM THEM UNLESS YOU LIKE JUST GIVING YOUR MONEY AWAY THIS IS THE SORRY .

After 3 years of being a customer I wouldn't ever use I storage again or recommend anyone to store their item there they are the worst nothing but crooks istorage of Howell. NJ.