iStorageReviews of istorage.com

After 7 years, we cannot take it anymore. Every month/quarter they raise the prices. Right now we are paying $505 for what is advertised as $347 on their website. We can upgrade or downgrade but are not allowed to move out of our 500 unit and claim the advertised 347 unit. The place is not/hardly climate controlled. The A/C did not work for years and we lost a lot of electronics due to the humidity (never filed a claim). Cold as hell in the winter. Finally, the 10x20 unit they advertise is actually 9x18 foot. Bathroom did not work for a couple years either. We will be moving elsewhere. They are awful!

I wouldn’t even give it a star but I don’t have the option. The place is a rat infested place the one on Garth rd in Baytown Texas. You cannot get to talk to a supervisor because the manager or employees are not allowed to give the info so they say. Most of my stuff was damaged due to the rat Infestation pee and droppings everywhere on everything, the hallway is all poop and pee from the rats I think the place to to shut down. I have insurance on there and it’s been month trying to get a claim and no one has contacted me. All I got in the mail was a letter for unit increase and they still have the rats problem but want you to pay more while your stuff is being damaged I have plenty of videos and picture for proof. I even witness these big rats all over the ceiling a day that I went to remove the rest of my stuff out the storage. Please stay away from this place find a different storage to store your belongings.

The location on garth road in baytown Texas is rat infested. All my furniture, important papers an personal items are full of rat pee an poop. Spoke to the front desk an they told me they can't do anything about it an if I file a insurance claim on my stuff I need receipts.. where am I suppose to get receipts on all my stuff that I had for more than a year. So paying for insurance on my unit is a waist of money. I wouldn't advise this place to no one unless you don't mind your stuff full of rat pee an poop.

Roofs leaking ruined my items I complained and they refused to fix it. Now that the roof totally caved in they decided to fix it but all of my items were molded and water damaged by the time I came to get my things. No response from corporate or management. Homeless people live in the storage units and the cameras are broken so no security.

I would not recommend istorage to anyone. Upon renting a unit the lot had only ONE person working there. She was obviously flustered and frustrated and shared all the other employees quit. When signing the agreement the price was $159.99. The very next month the price jumped to $190.00. I should have went to where I previously rented at public storage.

Never ever ever rent units from iStorage. First they have raided the rent 3 times in less than two years. They changed their payment system hoping you won't catch on so that you miss your monthly rent payment so they take over your unit.

Horrible. They increase the rates any time they want, several times a year. Broken AC in their climate controlled unit. Staff are not very helpful.

We recently discovered our storage unit had been burglarized.  The perps entered through the top of the unit, cut through the flimsy, inadequate wire sheeting, and lifted items up and over the top.  They took their time, rummaged through every sealed box, every box within a box, and dumped every container, bag, etc. recklessly about. They stacked what was originally neatly, carefully stored furniture haphazardly upon other pieces of furniture.  The manager was dismissive when I called, her comment " if you rent with us you have insurance. "  But no offer to cover the deductible. They have security cameras at the entrance doors only, and BTW they couldn't provide any tapes for review. .....NOTHING! Police investigator suggested perps might have a storage unit of their own to hide the stash at night, and return later to then casually remove items at a later time.  The day I cleared out our storage unit, I spoke with two additional renters at this storage facility that had also been burglarized.  This is so violating!  Please consider strongly before storing anything of value here. 4725 Madison Road, Cincinnati, 45227 Lesson learned...... Any storage facility that provides overhead access to view your belongings and to enter brazenly undetected is NOT SECURE.  VERY BAD BUSINESS!!