iStorageReviews of istorage.com

I was in the unit, and that all the ceiling foam came down and all my stuff Was completely covered. And it was a pain in the ass to clean. I moved to a different unit a bigger one and in the last three months they raise my rates from $36.00 to 44.20 then two months later raised to $57.80. I complained and they said there was nothing they could do. Even though they were offering a unit just like mine for lock in rate of $22.00 plus insurance and tax $37.00. Raise a good paying customer to $57.80 and offer low rates to whoever. When I moved my stuff out this week I had water from several leaks.

Pensacola, Florida - Mobile Hwy. If I could give zero stars I would. Not as advertised. There are real security concerns here that need to be addressed. No security cameras in climate controlled spaces. Only two cameras total and they are pointed at the office. For climate controlled spaces the unused units are left unlocked so people can enter those empty units, climb the wall and see what is in your unit by simply pushing the insulation up seeing what you have, come back later, cut your lock and steal what’s in your stuff. Dilapidated fences that can be squeezed through and climbed over. On the ground, at the side gates you can see pieces of multiple locks have been cut. Tremendous amounts of rodent feces found in our unit. In the neighborhood that this storage unit is in, they really need to do a better job with security. After our unit was broken into and thousands of dollars worth of stuff was stolen, we never got a call from the owner or an acknowledgement that there was a larger security issue. I do not recommend this storage facility.

They lured me in with a low price, and then jacked it up every few months until it's higher than all the competitors. They have locked me out several times because they lost track of my payment, which always cleared early, being an electronic monthly payment. When you do go to the office to try to clear it up, they are usually not there during business hours, and no one locally or at the corporate level ever answers the phone. This is not where you want to put your stuff if you ever want to see it again.

Don’t rent at istorage in Woodbury Minnesota. They only have cameras in the front they don’t have cameras were the storage lockers are. If your storage gets broken into the police, will tell you that they will not have any camera footage to show you who broke into your storage.

Since istorage bought out metro self storage, my storage rate has increased 3 times in 1 year. Not small increases but large increases. If you are 3 days late on your storage payment your late fee is close to $50.00. Also the late day starts the day before your rent is actually due. Example if your rent is due on the last day of the month it's actually considered late on that very exact same day. So they are expecting you to pay your rent the day before or it is not considered on time. Your phone starts ringing the day before your rent is actually due and if you are late making a payment your phone will ring every single day. Horrible policy and procedures I do not recommend this company at all ! If I ever need a storage unit again I will not use istorage. They are only here to rip off the consumer nothing more.

I've been renting from them for 3 years and when I went to check on my stuff there was major water damage and mold!!!!! Even the walls are covered in mold. 😭😭😭 I've lost everything in that unit to water damage and mold.

I started out with Extra Space Storage and things were fine until istorage took over in the later part of 2021. My rent has gone up so many times without my even being told about it. Istorage is nothing but a GREEDY company. I’ve been trying to be done with them for months. THEY ARE HORRIBLE!!! I WOULDNT RECOMMEND THEM TO ANYONE INFACT YOU BETTER RUN. I’m having a hard time paying this high ass storage in the first place and they continue to raise my rent, call me daily if not weekly, text messages, emails and no consideration for the pandemic or people struggling. They claim to have removed some charges from my previous bills but it looks like they were all tacked back on with the rent increase.Back in December of 202, I was also told by the property manager that if I stayed with Istorage they would charge me the rate that I was grandfathered in with from Extra Space Storage, THAT WAS A TOTAL LIE BECAUSE THAT DIDN’T HAPPEN JUST CONSTANTLY RAISING THE RENT. It seems to me Istorage just raises my rent whenever they feel like it and they don’t have to tell me anything. I feel like all the phone calls, emails and text messages are all forms of harassing threats. I’ve been doing the best I can with my payments. Now I feel like I’m being threatened with my belongings being auctioned off. I need everything in my storage and if I didn’t I wouldn’t have been paying for storage for over 2 years.

2yrs ago I opted to transfer my previous INSURANCE Carrier to the above storage carrier they provided. Upon removing stored items from unit there were water damage to items. I contacted the office verbally & submitted a video of damage. After numerous contacts, issues have not been addressed. I found thru investigating, there several claims that have been filed against this storage site that have not been settle. Iam distraught regarding there business practices. They show no regard towads tentants nor responsibility.