iStorageReviews of istorage.com

Been customers for 7 years. This place is a DUMP. Where do i start? A 10x20 is actually 9'x18'. Within 2 years the 295/mo became 550/month. Climate controlled? Haha. Humid as hell, warm during the summer, freezing in the winter. Our unit has been leaked on (rain water) since we notified them 5 months ago. The doors often don't close; our main door has been basically open for months now. The main gate was out for many months late last year and early this year.

I was on Autopay and NEVER paid late but was illegally removed from the contract, not only was I not there, but without my knowledge one day prior to me finding out AN EMPLOYEE of MY COMPANY set the storage in his name and she apparently added me as an authorized user?? What? I AM PAYING THE BILL!! Not only this but I had to call the police just to get My companies new appliances to my warehouse, and it was pouring rain. Show the police my transactions and they let me get my brand new appliances ($40k) out of the storage. Christian is the manager at the Webster Tx Istorage. Saturday this all happened, Sunday She moves my refrigerator and a $5k 72” Sauna Jet Pool to another storage. She made me pay another deposit for the same unit I paid for a week prior, tells my customers that I was evicted on video tape! Same guy, the next day, has a person down from Dallas to purchase some items he had, and he had a red lock. HE HAS BEVER PAID LATE ONCE EITHER!! WTH this manager was not even there and he had to call the police. And because the sister was managing for her, she didn’t know how to see if the lock was put on fraudulently?? So many people coming forward, after these 2 episodes. Christian and her WHOLE family that works there are running a big scam so Ive hired a lawyer, see you in court. Oh & She raise me my rent 2 weeks after I signed the contract letter and then sent me letter saying I REQUESTED to move out the damn day I had to move out! If I wouldn’t have checked yhe mail, she would have stole everything in my business’ 15x30’ storage full of appliances. So instead of fulfilling the 20 orders I had to get done that day, I was moving out. THE FAMILY MANAGING IS HORRIBLE! First time EVER having an issue with a storage facility. BEWARE

The worse storage facility ever. Rate increase in rates as I see from others after only 60 days at a rate from 165. to 225. customer service will not do anything about it either. No lease agreement for any extended period of time. Thus allowing them to increase your rate to anything they want. Took me 3 days to move items into the unit due to installing portable shelves in unit. Now Im screwed. My stuff is not worth the extended period of rent.

No different from all the other nationally run storage unit companies. Will drastically increase the rates every 3 months, despite emails from local office when first moving in implying that rate increases are set by the corporate office and the local office should be able to work with you to not increase rates. Three months after moving in the rate increased by nearly 40% and is almost double what the same size units are currently renting for. The only option given is to move into an identical unit to restart that base price (which they noted would "of course it will be scheduled for another Rental Rate Increase in 90 days."

I was working here for six and a half years. A new call center ter manager by the name of Amber who took over and doesn't even know how to do her job. Worse place ever to work at, so I wss having trouble with their equipment I was using at home to do my job was klt working call ce te manager messaged was talking to me in any way she wanted. She called me yelling at me like she was sone body when she is not. So I went to go tell HR Kristie and told her what was happening even with some leads and told her I am telling you this what is happening about the yelling and I am scared I will get retaliated and losing my job. So Kristie sets up a meeting with Amber and then they say I am terminated because I caused a hostil work place but how if I work at home makes no sense. After telling her I don't want to be retailed against this was wrongful termination.

Overland Park iStorage on 125th street. AVOID AT ALL COSTS We rented a unit and it flooded -- either leak in roof or leak of their AC unit. WAter cascaded down back wall and pooled on the floor. We lost thousands of $ worth of furniture. They took no responsibility and told us to 'file a claim with our homeowners insurance". They told us we didn't take out THEIR insurance. There is an unspoken contract that we would pay them for storage and in return would have usage of a secure, DRY unit. TERRIBLE - DO NOT USE

Went there they gave my storage unit to someone else when we had a full load and there was a lock on it. We didn’t know what to do . Then they went up on the rates without letting us know! I don’t recommend this storage place at all!

This review is regarding is the Newark, Delaware facility on North Depont Highway. Prices are decent but I know this company raises the rent after just a few months for no justifiable reason which is greedy and lame. I once was getting some items out of my unit to go camping and the office would not let me use the restroom because it "isn't open to the public". Call me crazy buy a paying customer is not "the public". I realize the employee didn't make this policy and so am not blaming her. But worst of all, when I came back, I tranferred to a temperature controlled unit and put my gear in the new unit with the intent of moving some other things out of my old unit and into the new one and finishing up the next day because they only give you 24 hours to transfer, otherwise, they charge a nonsensical "administration fee". I searched the entire building D and the entire building H, both floors, and could not find a cart. Before heading home, I stopped back in the office and asked the employee if I had to reserve a cart and she told me that she was told there is one cart in each building but doesn't know what happened to them, some bad actors keep the carts in their units and that the company isn't buying more carts. Again, not her fault, but I immediately thought of several solutions - lock them up and make people reserve them, maybe even make them leave a credit card as collateral; or put a note on the door saying "Carts are not your personal property"; or send an email to everyone asking people to stop being jerks and return the carts; or put up cameras, even fake ones and a sign warning that the building is under surveillance and that anyone not returning carts will be charged an exhorbitant sum of money. When someone decides to punish everyone due to the actions of a few bad actors, that makes that person an bad actor, too. Rather than solve the problem so that the good actors don't suffer, punishing everyone is just a way to make your life easier disregarding the needs of others while the bad actors still behave badly. And thar's terrible customer service. I'm sure iStorage doesn't care. Why do business with a company that does 't care.